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ccs v6.0.1 licese server down...

Allen Huo
Prodigy 160 points

need help.  thanks.

i cannot have my ccs v6 client licensed.  description listed as followed:

from ccs v6 client

license server machine is down or not responding.
hostname: 192.168.0.240
c:\ti\ccsv6\ccs_base\debugserver\bin...\license\*.lic;c:\ti\license\*.lic;27000@192.168.0.240;
flextnet licensing error: -96,491. system error: 11001

both port 8090 and 27000 are not blocked by firewall, as system engineer has checked the configuration.

windows server 2008, 64-bit, on which ccs license server was installed.

from chrome browser

flexnet publisher says

in use/available 0/1 permanent

  • 0
    Guru 192875 points
    HI Allen,

    The license server indeed seems to be down. I would suggest you to try after sometime.

    Regards,
    Gautam
  • 0 in reply to Gautam Iyer
    Prodigy 160 points
    i did install the flexnet on windows 2008 twice. neither works. there must be some missing between the server and the client, because the flexnet server log appears to be working properly, but the client could not connect it.

    Gautam, thanks for your info.
  • 0 in reply to Allen Huo
    Guru 192875 points
    Can there be some firewall issues? Check this link: e2e.ti.com/.../1621809

    Regards,
    Gautam
  • 0 in reply to Gautam Iyer
    Prodigy 160 points
    i use chrome to check ccs license server. it says that license server on and 1 license available. the chrome is running on the client computer, which ccs v6.0.1 was installed. if port 8090 has been blocked by firewall, flexnet publisher could not have displayed the license availability info. since port 8090 is running normally, there is no reason that port 27000 could not function. also, there is no difference if client firewall program is functioning, when using chrome to check flexnet publisher. this is the point that confuses me.
  • 0 in reply to Allen Huo
    TI__Guru**** 171094 points

    Hi,

    From the information you sent it seems the license server is working properly. However, can you try to lock the port to 27000 on the server just to be sure it is going through the firewall? Something described around the web (one thread is here)

    Apart from this I can't think of anything else that may be going wrong in your setup. All descriptions of the error you are getting are related to communications failure between the client and the server.

    Allen Huo said:
    since port 8090 is running normally, there is no reason that port 27000 could not function.

    Just FYI. The port configurations in a firewall are completely independent. If one port works, another may still be blocked. 

    Hope this helps,

    Rafael

  • 0 in reply to desouza
    Prodigy 160 points
    hi Rafael,

    thanks for your info.

    our system engineer has setup many firewalls before, as our company is doing system integration business. he has checked the two firewall ports at least three times for this matter. maybe we need to disconnect the wan and shutdown all other clients and firewall/anti-virus to check the connection between the two computers in order to find out the cause.
  • 0 in reply to desouza
    Prodigy 160 points

    Hi again,

    i uninstalled the ccs v5.4 and installed v6.0.1 again.  as expected, ccs could not find the license server. i change the license utility program from 32-bit to 64-bit, and back to 32-bit.  the license server was shut down when changing the utility program.  before this procedure, the flexnet publisher could be seen on client computer's screen.  after the said procedure, the publisher could be seen any more.  here is the error message. the log is pasted as followed for reference.  could anyone help?

     (tidspssw) Unable to initialize access to trusted storage: 1

    15:59:15 (lmgrd) Server's System Date and Time: Tue Sep 15 2015 15:59:15 台北標準時間
    15:59:15 (lmgrd) pid 1560
    15:59:15 (lmgrd) SLOG: Summary LOG statistics is enabled.
    15:59:15 (lmgrd) Detecting other license server manager (lmgrd) processes...
    15:59:15 (lmgrd) Done rereading
    15:59:15 (lmgrd) FlexNet Licensing (v11.12.1.1 build 150159 i86_n3) started on xevox-svr2k8r2 (IBM PC) (9/15/2015)
    15:59:15 (lmgrd) Copyright (c) 1988-2014 Flexera Software LLC. All Rights Reserved.
    15:59:15 (lmgrd) World Wide Web: http://www.flexerasoftware.com
    15:59:15 (lmgrd) License file(s): C:\Program Files (x86)\FlexNet Publisher License Server Manager\TMDSCCS-ALLF01-v6.lic
    15:59:15 (lmgrd) lmgrd tcp-port 27000
    15:59:15 (lmgrd) (@lmgrd-SLOG@) ===============================================
    15:59:15 (lmgrd) (@lmgrd-SLOG@) === LMGRD ===
    15:59:15 (lmgrd) (@lmgrd-SLOG@) Start-Date: Tue Sep 15 2015 15:59:15 台北標準時間
    15:59:15 (lmgrd) (@lmgrd-SLOG@) PID: 1560
    15:59:15 (lmgrd) (@lmgrd-SLOG@) LMGRD Version: v11.12.1.1 build 150159 i86_n3 ( build 150159 (ipv6))
    15:59:15 (lmgrd) (@lmgrd-SLOG@)
    15:59:15 (lmgrd) (@lmgrd-SLOG@) === Network Info ===
    15:59:15 (lmgrd) (@lmgrd-SLOG@) Socket interface: IPV6
    15:59:15 (lmgrd) (@lmgrd-SLOG@) Listening port: 27000
    15:59:15 (lmgrd) (@lmgrd-SLOG@)
    15:59:15 (lmgrd) (@lmgrd-SLOG@) === Startup Info ===
    15:59:15 (lmgrd) (@lmgrd-SLOG@) Is LS run as a service: Yes
    15:59:15 (lmgrd) (@lmgrd-SLOG@) Server Configuration: Single Server
    15:59:15 (lmgrd) (@lmgrd-SLOG@) Command-line options used at LS startup: -c C:\Program Files (x86)\FlexNet Publisher License Server Manager\TMDSCCS-ALLF01-v6.lic -l C:\Program Files (x86)\FlexNet Publisher License Server Manager\logs\lmadmin.log -z -s
    15:59:15 (lmgrd) (@lmgrd-SLOG@) License file(s) used: C:\Program Files (x86)\FlexNet Publisher License Server Manager\TMDSCCS-ALLF01-v6.lic
    15:59:15 (lmgrd) (@lmgrd-SLOG@) ===============================================
    15:59:15 (lmgrd) Starting vendor daemons ...
    15:59:15 (lmgrd) Started tidspssw (pid 1316)
    15:59:15 (tidspssw) Unable to initialize access to trusted storage: 1
    15:59:15 (tidspssw) FLEXnet Licensing version v11.4.100.0 build 50818 i86_n3
    15:59:15 (tidspssw) lmgrd version 11.12, tidspssw version 11.4

  • 0 in reply to Allen Huo
    TI__Guru**** 171094 points
    Hi,

    Sorry, I am a bit confused by the procedure you have been using. From your initial description the license server was installed using lmadmin and it was running fine, despite you weren't able to connect any of the clients to it. However, from the last log you sent it seems you tried to restart the license server using the command line utility lmgrd, is that so?

    If so, make sure you stopped the server previously started with lmadmin (a process called FNPLicensingService.exe should not be running) and only then start the server with lmgrd. When successful, you should have only one process called lmgrd.exe running. This may be the reason why tidspssw is unable to access the trusted storage (although I have never seen this message before).

    Also, keep in mind that, starting the license server from the command line will not be registered as a service, thus requiring you to manually start it every time Windows restarts. To learn how to set it up as a service, check chapter 10 of the license server administration guide.

    Apart from this I am really unsure what else to suggest; the parameters passed via the command line look ok (although I am not sure why you are using -z and -s) and I get a very similar log as you.

    Perhaps one last idea from the log I got here: when you get the license server properly running again, check the last line of your log file, where it mentions another TCP port used by the tidspssw daemon. Perhaps opening this port may allow clients to connect to your license server (although I am unsure if this port is only local).

    Hope this helps,
    Rafael

    mylog said:

    14:12:16 (lmgrd) -----------------------------------------------
    14:12:16 (lmgrd) Please Note:
    14:12:16 (lmgrd)
    14:12:16 (lmgrd) This log is intended for debug purposes only.
    14:12:16 (lmgrd) In order to capture accurate license
    14:12:16 (lmgrd) usage data into an organized repository,
    14:12:16 (lmgrd) please enable report logging. Use Flexera Software LLC's
    14:12:16 (lmgrd) software license administration solution,
    14:12:16 (lmgrd) FlexNet Manager, to readily gain visibility
    14:12:16 (lmgrd) into license usage data and to create
    14:12:16 (lmgrd) insightful reports on critical information like
    14:12:16 (lmgrd) license availability and usage. FlexNet Manager
    14:12:16 (lmgrd) can be fully automated to run these reports on
    14:12:16 (lmgrd) schedule and can be used to track license
    14:12:16 (lmgrd) servers and usage across a heterogeneous
    14:12:16 (lmgrd) network of servers including Windows NT, Linux
    14:12:16 (lmgrd) and UNIX. Contact Flexera Software LLC at
    14:12:16 (lmgrd) www.flexerasoftware.com for more details on how to
    14:12:16 (lmgrd) obtain an evaluation copy of FlexNet Manager
    14:12:16 (lmgrd) for your enterprise.
    14:12:16 (lmgrd)
    14:12:16 (lmgrd) -----------------------------------------------
    14:12:16 (lmgrd)
    14:12:16 (lmgrd)
    14:12:16 (lmgrd) Server's System Date and Time: Tue Sep 15 2015 14:12:16 Central Daylight Time
    14:12:16 (lmgrd) pid 1516
    14:12:16 (lmgrd) SLOG: Summary LOG statistics is enabled.
    14:12:16 (lmgrd) Detecting other license server manager (lmgrd) processes...
    14:12:17 (lmgrd) Done rereading
    14:12:17 (lmgrd) FlexNet Licensing (v11.12.1.1 build 150159 x64_n6) started on DTA0356111LAB (IBM PC) (9/15/2015)
    14:12:17 (lmgrd) Copyright (c) 1988-2014 Flexera Software LLC. All Rights Reserved.
    14:12:17 (lmgrd) World Wide Web: http://www.flexerasoftware.com
    14:12:17 (lmgrd) License file(s): \Program Files (x86)\FlexNet Publisher License Server Manager\licenses\tidspssw\TMDSCCS-ALLF03-v5.lic \Program Files (x86)\FlexNet Publisher License Server Manager\licenses\tidspssw\TMDSCCS-ALLF05-v5.lic \Program Files (x86)\FlexNet Publisher License Server Manager\licenses\tidspssw\TMDSCCS-ALLF10-v6.lic
    14:12:17 (lmgrd) lmgrd tcp-port 27000
    14:12:17 (lmgrd) (@lmgrd-SLOG@) ===============================================
    14:12:17 (lmgrd) (@lmgrd-SLOG@) === LMGRD ===
    14:12:17 (lmgrd) (@lmgrd-SLOG@) Start-Date: Tue Sep 15 2015 14:12:17 Central Daylight Time
    14:12:17 (lmgrd) (@lmgrd-SLOG@) PID: 1516
    14:12:17 (lmgrd) (@lmgrd-SLOG@) LMGRD Version: v11.12.1.1 build 150159 x64_n6 ( build 150159 (ipv6))
    14:12:17 (lmgrd) (@lmgrd-SLOG@)
    14:12:17 (lmgrd) (@lmgrd-SLOG@) === Network Info ===
    14:12:17 (lmgrd) (@lmgrd-SLOG@) Socket interface: IPV6
    14:12:17 (lmgrd) (@lmgrd-SLOG@) Listening port: 27000
    14:12:17 (lmgrd) (@lmgrd-SLOG@)
    14:12:17 (lmgrd) (@lmgrd-SLOG@) === Startup Info ===
    14:12:17 (lmgrd) (@lmgrd-SLOG@) Is LS run as a service: No
    14:12:17 (lmgrd) (@lmgrd-SLOG@) Server Configuration: Single Server
    14:12:17 (lmgrd) (@lmgrd-SLOG@) Command-line options used at LS startup: -c \Program Files (x86)\FlexNet Publisher License Server Manager\licenses\tidspssw -l \Program Files (x86)\FlexNet Publisher License Server Manager\logs\tidspssw.log
    14:12:17 (lmgrd) (@lmgrd-SLOG@) License file(s) used: \Program Files (x86)\FlexNet Publisher License Server Manager\licenses\tidspssw\TMDSCCS-ALLF03-v5.lic \Program Files (x86)\FlexNet Publisher License Server Manager\licenses\tidspssw\TMDSCCS-ALLF05-v5.lic \Program Files (x86)\FlexNet Publisher License Server Manager\licenses\tidspssw\TMDSCCS-ALLF10-v6.lic
    14:12:17 (lmgrd) (@lmgrd-SLOG@) ===============================================
    14:12:17 (lmgrd) Starting vendor daemons ...
    14:12:17 (lmgrd) Started tidspssw (pid 4372)
    14:12:17 (tidspssw) Server started on DTA0356111LAB for: CCS_CONNECTION_ALL
    14:12:17 (tidspssw) CCS_CONNECTION_ALL CCS_DEBUGGER CCS_DEBUGGER
    14:12:17 (tidspssw) CCS_LINKER_FULL CCS_LINKER_FULL CCS_ISA_ALL
    14:12:17 (tidspssw) CCS_ISA_ALL
    14:12:17 (tidspssw) EXTERNAL FILTERS are OFF
    14:12:17 (lmgrd) tidspssw using TCP-port 54600
  • 0 in reply to desouza
    Prodigy 160 points
    Thanks to Gautam, Rafael for your info and help.

    although i installed the license server program correctly, the firewall still block me out of intended operation.

    the connection issue is about firewall. disappointment triggered trial and error after "unlicensed" had appeared all the way. port 8090 and 27000 opened free for access are not enough for expected result. four other ports were opened for experiment, but "unlicensed" remains until program-based access control was released and set.

    thanks to Gautam and Rafael once again.

    allen huo
  • 0 in reply to Allen Huo
    Guru 192875 points
    You're Welcome!

    Goodluck & Regards,
    Gautam