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CCS V6.1.1 update problem

Otavio Augusto Gomes
Intellectual 940 points

Hello,

I'm having a persistent problem while updating my CCS (Version: 6.1.1.00022)

During the update procedure I made sure that antivirus was not running and firewall was completely disabled. I have tried to update during several days. Since the update didn't work, I uninstalled it, reinstalled and tried to update it again. Didn't work. Then, I installed it on another computer and the error still occurs. What could be happening?

Remark: I have already followed the procedures described at:  Troubleshooting CCSv6

  • TI__Guru**** 244790 points

    Unfortunately, you have already tried my best suggestion ...

    Otavio Augusto Gomes said:
    Remark: I already followed the procedures described in:  Troubleshooting CCSv6

    The experts on CCS Update are not in today.  In the worst case, they will not be back until next week.

    Thanks and regards,

    -George

  • in reply to George Mock
    TI__Guru**** 169894 points
    Otavio,

    Given the error happens in every single install and computer in your site, I would be strongly suspicious of something bad either on the system you have (perhaps a third party application installed that is common to all hosts) or on the network connection itself (perhaps a site-wide firewall blocking certain addresses or scripts).

    I am discarding a glitch on our servers given that I was able to update from my home today - I am out on vacation, but fortunately have a copy of CCS in my Windows 10 64 bits (but mine is configured for Portuguese, which if anything would only potentially make things worse). I am also using Eset's NOD32 Antivirus and the Windows standard firewall (both are fully enabled).

    As George said, most update/install experts are out during this time of the year, but in the meantime please double check the suggestions above.

    Hope this helps,
    Rafael
  • in reply to desouza
    TI__Guru**** 169894 points
    Otavio,

    One additional detail: perhaps you may want to try installing CCSv6.1.2 instead, which was released just a few days ago.

    processors.wiki.ti.com/.../Download_CCS

    Regards,
    Rafael
  • in reply to desouza
    Intellectual 940 points

    Rafael,

    I will check my network infrastructure again for any possible restriction that is not allowing me to get the desired packages. I don't think the problem is on my system, because as I said earlier, I have tried to install and update it on another computer, but connected on the same network. If it doesn't work I going to try to update the CCS another network. In the last case I going to try the new CCS v6.1.2 as yourself suggested.

    For now, I appreciate the suggestions and so I have some news I come back here.

    Enjoy your vacation.

    Regards,

  • in reply to Otavio Augusto Gomes
    Intellectual 940 points

    Hello,

    Today, I tried to update my CCS V6.1.1 on another network and I got success! Could my ip blocked on TI servers? Is there any solution?

    Thanks in advance.