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CCSv6.1.3 Installation Errors

Other Parts Discussed in Thread: CCSTUDIO

I am having a difficult time installing CCS v6.1.3.00033 from the offline installer.  I am receiving the following error dialog box:  An error has occurred.  See the log file at ...\AppData\Local\Temp\ccs_b7003f4a-6b5e-47b6-457b-749886703776\workspace\.metadata\.log (appended below)

I a using Windows 7 64-bit, SP1

McAfee was disabled and I have previously and successfully installed CCS v5.5

Thank you,

Eric

!SESSION 2016-07-27 11:10:24.559 -----------------------------------------------
eclipse.buildId=4.5.1.M20150904-0015
java.version=1.7.0_80
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Framework arguments:  -application com.ti.common.core.initialize -ccs.profileTag Installed Code Composer Studio 6.1.3.00033.
Command-line arguments:  -os win32 -ws win32 -arch x86 -application com.ti.common.core.initialize -data C:/Users/ekling/AppData/Local/Temp/ccs_b7003f4a-6b5e-47b6-457b-749886703776/workspace -ccs.profileTag Installed Code Composer Studio 6.1.3.00033.
!ENTRY com.ti.common.core 4 0 2016-07-27 11:10:29.927
!MESSAGE path=ccs_base/DebugServer
!ENTRY com.ti.common.core 4 0 2016-07-27 11:10:29.943
!MESSAGE debugServerDir=C:/ti/ccsv6/ccs_base/DebugServer
!ENTRY org.eclipse.core.jobs 4 2 2016-07-27 11:10:30.567
!MESSAGE An internal error occurred during: "CrashTrackerJob".
!STACK 0
java.lang.UnsatisfiedLinkError: C:\ti\ccsv6\ccs_base\DebugServer\bin\LibraryLoader.dll: Can't find dependent libraries
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary1(ClassLoader.java:1965)
at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1890)
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1851)
at java.lang.Runtime.load0(Runtime.java:795)
at java.lang.System.load(System.java:1062)
at com.ti.debug.engine.xpcom.Runtime.preXPCOMInit(Runtime.java:163)
at com.ti.debug.engine.xpcom.Runtime.startBare(Runtime.java:116)
at com.ti.debug.engine.xpcom.Runtime.createComponent(Runtime.java:170)
at com.ti.utility.filesystem.DirectoryService.<init>(DirectoryService.java:26)
at com.ti.utility.filesystem.DirectoryService.<init>(DirectoryService.java:9)
at com.ti.utility.filesystem.DirectoryService$SingletonHolder.<clinit>(DirectoryService.java:44)
at com.ti.utility.filesystem.DirectoryService.instance(DirectoryService.java:49)
at com.ti.ccstudio.debug.server.DebugServerPlugin$1.run(DebugServerPlugin.java:117)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
!ENTRY org.eclipse.osgi 4 0 2016-07-27 11:10:32.845
!MESSAGE Application error
!STACK 1
java.lang.NoClassDefFoundError: Could not initialize class com.ti.utility.filesystem.DirectoryService$SingletonHolder
at com.ti.utility.filesystem.DirectoryService.instance(DirectoryService.java:49)
at com.ti.common.core.utils.ds.CoreUtilsProvider.getUserHomeDir(CoreUtilsProvider.java:40)
at com.ti.common.core.CoreUtils.getUserHomeDir(CoreUtils.java:135)
at com.ti.common.core.internal.ExternalReferenceParser.getUserExtRefDir(ExternalReferenceParser.java:176)
at com.ti.common.core.internal.ExternalReferenceParser.getExtRefDirectories(ExternalReferenceParser.java:158)
at com.ti.common.core.internal.ExternalReferenceParser.getReferenceFiles(ExternalReferenceParser.java:61)
at com.ti.common.core.internal.ExternalReferenceParser.getReferenceFiles(ExternalReferenceParser.java:147)
at org.eclipse.rtsc.xdctools.managedbuild.core.products.RTSCProductDiscoveryManager.getExtensionSiteDiscoveryPath(RTSCProductDiscoveryManager.java:457)
at org.eclipse.rtsc.project.core.extdiscovery.ExtensionSiteDiscoveryManager.getUserSearchPath(ExtensionSiteDiscoveryManager.java:122)
at org.eclipse.rtsc.project.core.extdiscovery.ProductManifestRegistry.<init>(ProductManifestRegistry.java:84)
at org.eclipse.rtsc.project.core.extdiscovery.ProductManifestRegistry.<clinit>(ProductManifestRegistry.java:73)
at org.eclipse.rtsc.project.core.extdiscovery.ExtensionSiteDiscoveryManager.collectExtensionSiteDirsToAdd(ExtensionSiteDiscoveryManager.java:749)
at org.eclipse.rtsc.project.core.extdiscovery.ExtensionSiteDiscoveryManager.createExtensionSites(ExtensionSiteDiscoveryManager.java:214)
at org.eclipse.rtsc.project.core.extdiscovery.ExtensionSiteDiscoveryManager.createAndAddExtensionSites(ExtensionSiteDiscoveryManager.java:169)
at org.eclipse.rtsc.project.core.extdiscovery.RTSCIDEInitializationParticipant.run(RTSCIDEInitializationParticipant.java:89)
at com.ti.common.core.internal.headless.Initialize.run(Initialize.java:45)
at com.ti.common.core.internal.headless.Initialize.start(Initialize.java:32)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:380)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:235)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:669)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:608)
at org.eclipse.equinox.launcher.Main.run(Main.java:1515)

  • Hi Eric,
    Could you please zip up and post the contents of all c:\ti\ccsv6\install_logs* folders?
    Thanks
    Danish
  • Could you tell me what the output of this command is when run from a command window?

    WMIC QFE|find "KB2999226"

    If it doesn't find anything, could you install this: https://www.microsoft.com/en-us/download/details.aspx?id=49077 

  • WMIC QFE|find "KB2999226" does not return anything.

    I attempted to install the Windows 7 update indicated, but I am getting a dialog indicating that the update is not applicable to my computer

    KB2999226-install-denied.docx

  • I compared the log files to my installation and observed two things in the 

    Ccs_setup_6.1.3.00033_intall.log

    1) It can't find bin/fs

    07/27/2016 21:19:42(GMT) - runFSClean - CCS_WARNING: Couldn't run c:/ti/ccsv6/ccs_base/common/bin/fs --clean

    2) There are no com.sd installs

    Configuring com.sd.ccstudio.emulation.win32.feature.group

    Configuring com.sd.ccstudio.emulation.win32.feature.jar

    Configuring com.sd.ccstudio.emulation.win32_root

    Unfortunately I've no idea how to get them. UPDATE: These are the spectrum digital (sd) tools. To get them, one needs to select the Spectrum Digital tools option at installation.

    Cheers2u
    Eddie

  • Tried to install again with a failure

    Here is a copy of the mentioned logfile:

    !SESSION 2016-07-28 10:47:52.423 -----------------------------------------------
    eclipse.buildId=4.5.1.M20150904-0015
    java.version=1.7.0_80
    java.vendor=Oracle Corporation
    BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
    Framework arguments: -application com.ti.common.core.initialize -ccs.profileTag Updated to Code Composer Studio 6.1.3.00033. Updates include: com.sd.ccstudio.emulation.win32
    Command-line arguments: -os win32 -ws win32 -arch x86 -application com.ti.common.core.initialize -data D:/Temp/ccs_edc66977-bf3b-46e9-787c-8900a02e7f5c/workspace -ccs.profileTag Updated to Code Composer Studio 6.1.3.00033. Updates include: com.sd.ccstudio.emulation.win32

    !ENTRY com.ti.common.core 4 0 2016-07-28 10:48:00.623
    !MESSAGE path=ccs_base/DebugServer

    !ENTRY com.ti.common.core 4 0 2016-07-28 10:48:00.623
    !MESSAGE debugServerDir=C:/ti/ccsv6/ccs_base/DebugServer

    !ENTRY org.eclipse.core.jobs 4 2 2016-07-28 10:48:01.346
    !MESSAGE An internal error occurred during: "CrashTrackerJob".
    !STACK 0
    java.lang.UnsatisfiedLinkError: C:\ti\ccsv6\ccs_base\DebugServer\bin\LibraryLoader.dll: Can't find dependent libraries
    at java.lang.ClassLoader$NativeLibrary.load(Native Method)
    at java.lang.ClassLoader.loadLibrary1(ClassLoader.java:1965)
    at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1890)
    at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1851)
    at java.lang.Runtime.load0(Runtime.java:795)
    at java.lang.System.load(System.java:1062)
    at com.ti.debug.engine.xpcom.Runtime.preXPCOMInit(Runtime.java:163)
    at com.ti.debug.engine.xpcom.Runtime.startBare(Runtime.java:116)
    at com.ti.debug.engine.xpcom.Runtime.createComponent(Runtime.java:170)
    at com.ti.utility.filesystem.DirectoryService.<init>(DirectoryService.java:26)
    at com.ti.utility.filesystem.DirectoryService.<init>(DirectoryService.java:9)
    at com.ti.utility.filesystem.DirectoryService$SingletonHolder.<clinit>(DirectoryService.java:44)
    at com.ti.utility.filesystem.DirectoryService.instance(DirectoryService.java:49)
    at com.ti.ccstudio.debug.server.DebugServerPlugin$1.run(DebugServerPlugin.java:117)
    at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)

    !ENTRY org.eclipse.osgi 4 0 2016-07-28 10:48:03.427
    !MESSAGE Application error
    !STACK 1
    java.lang.NoClassDefFoundError: Could not initialize class com.ti.utility.filesystem.DirectoryService$SingletonHolder
    at com.ti.utility.filesystem.DirectoryService.instance(DirectoryService.java:49)
    at com.ti.common.core.utils.ds.CoreUtilsProvider.getUserHomeDir(CoreUtilsProvider.java:40)
    at com.ti.common.core.CoreUtils.getUserHomeDir(CoreUtils.java:135)
    at com.ti.common.core.internal.ExternalReferenceParser.getUserExtRefDir(ExternalReferenceParser.java:176)
    at com.ti.common.core.internal.ExternalReferenceParser.getExtRefDirectories(ExternalReferenceParser.java:158)
    at com.ti.common.core.internal.ExternalReferenceParser.getReferenceFiles(ExternalReferenceParser.java:61)
    at com.ti.common.core.internal.ExternalReferenceParser.getReferenceFiles(ExternalReferenceParser.java:147)
    at org.eclipse.rtsc.xdctools.managedbuild.core.products.RTSCProductDiscoveryManager.getExtensionSiteDiscoveryPath(RTSCProductDiscoveryManager.java:457)
    at org.eclipse.rtsc.project.core.extdiscovery.ExtensionSiteDiscoveryManager.getUserSearchPath(ExtensionSiteDiscoveryManager.java:122)
    at org.eclipse.rtsc.project.core.extdiscovery.ProductManifestRegistry.<init>(ProductManifestRegistry.java:84)
    at org.eclipse.rtsc.project.core.extdiscovery.ProductManifestRegistry.<clinit>(ProductManifestRegistry.java:73)
    at org.eclipse.rtsc.project.core.extdiscovery.ExtensionSiteDiscoveryManager.collectExtensionSiteDirsToAdd(ExtensionSiteDiscoveryManager.java:749)
    at org.eclipse.rtsc.project.core.extdiscovery.ExtensionSiteDiscoveryManager.createExtensionSites(ExtensionSiteDiscoveryManager.java:214)
    at org.eclipse.rtsc.project.core.extdiscovery.ExtensionSiteDiscoveryManager.createAndAddExtensionSites(ExtensionSiteDiscoveryManager.java:169)
    at org.eclipse.rtsc.project.core.extdiscovery.RTSCIDEInitializationParticipant.run(RTSCIDEInitializationParticipant.java:89)
    at com.ti.common.core.internal.headless.Initialize.run(Initialize.java:45)
    at com.ti.common.core.internal.headless.Initialize.start(Initialize.java:32)
    at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:380)
    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:235)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:606)
    at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:669)
    at org.eclipse.equinox.launcher.Main.basicRun(Main.java:608)
    at org.eclipse.equinox.launcher.Main.run(Main.java:1515)

  • Re:

    !MESSAGE An internal error occurred during: "CrashTrackerJob".

    !STACK 0

    java.lang.UnsatisfiedLinkError: C:\ti\ccsv6\ccs_base\DebugServer\bin\LibraryLoader.dll: Can't find dependent libraries

    at java.lang.ClassLoader$NativeLibrary.load(Native Method)

    We checked Eric's c: drive and the C:\ti\ccsv6\ccs_base\DebugServer\bin\LibraryLoader.dll is present.

    Could it be that he does not have the latest Java installed? I noticed that his dos output from "set" command does not have the environment variable below.

    JAVA_HOME=C:\Program Files\Java\jre7\bin

  • Sorry, the link I provided was for the 32-bit KB package. Please install this one instead: www.microsoft.com/.../confirmation.aspx (The 64-bit version.)

    My suspicion is that you do not have the OS patch required to support the Visual Studio Universal Runtime. Another way to get the patch would be to make sure your OS is completely updated through Windows Updates.
  • Hi
    Mine is a system that works with CCS. The output of the command is below

    U:\>WMIC QFE|find "KB2999226"
    support.microsoft.com/ EPATTOPC Update KB2999226 XXXXXXXX\epatto 12/9/2015
  • That patch was the missing piece. Thank you.
  • I have the same proplem ,can you tell me how to solve the problem