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TI cloud agent installation failed -Unable to install driver certificates (install-cert.bat)

Other Parts Discussed in Thread: CC2650

Hi,

I am trying to debug cc2650 launchpad from ccs cloud. for that while installing TI Cloud Agent I am facing the above error.

while running install-cert.bat nothing changes. it appears again.

Please see the log file here

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Log started 08/01/2016 at 08:29:48
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized
[08:29:49] Installer name: ticloudagent__2__tixds110.exe
[08:29:49] installer_command_line_arguments: 
[08:29:49] installer_command_line_arguments: 
Preparing to Install
[08:29:52] BuildID: 0.5 287
[08:29:52] found C:\Users\Prajwalya 2\TICloudAgent\uninstall.exe
Uninstalling TICloudAgent from C:\Users\Prajwalya 2
Executing C:\Users\Prajwalya 2\TICloudAgent\uninstall.exe --mode unattended
Script exit code: 0
Script output:
 
Script stderr:
 
Preparing to Install
Unpacking files
Unpacking files
Unpacking files
[08:31:14] no C:\Users\Prajwalya 2\AppData\Local\Texas Instruments\TICloudAgent
[08:31:14] FEATURE_WEBSOCKET_MAXCONNECTIONSPERSERVER is set to 16.
Installing npTICloudAgentLauncher.dll
Executing regsvr32 /s C:\Users\Prajwalya 2\TICloudAgent/plugins/npTICloudAgentLauncher.dll
Script exit code: 3
Script output:
 
Script stderr:
 Program ended with an error exit code
Error running regsvr32 /s C:\Users\Prajwalya 2\TICloudAgent/plugins/npTICloudAgentLauncher.dll: Program ended with an error exit code
Executing C:\Users\Prajwalya 2\TICloudAgent/util/install-certs.bat 
Script exit code: 1
Script output:
 
C:\Users\Prajwalya 2\TICloudAgent\util>certutil -addstore "TrustedPublisher" C:\Users\PRAJWA~1\TICLOU~1\util\\ti1.p7b 
C:\Users\Prajwalya 2\TICloudAgent\util>certutil -addstore "TrustedPublisher" C:\Users\PRAJWA~1\TICLOU~1\util\\ti2.p7b 
C:\Users\Prajwalya 2\TICloudAgent\util>certutil -addstore "TrustedPublisher" C:\Users\PRAJWA~1\TICLOU~1\util\\ti3.p7b 
C:\Users\Prajwalya 2\TICloudAgent\util>certutil -addstore "TrustedPublisher" C:\Users\PRAJWA~1\TICLOU~1\util\\ti4.p7b 
Script stderr:
 'certutil' is not recognized as an internal or external command,
operable program or batch file.
'certutil' is not recognized as an internal or external command,
operable program or batch file.
'certutil' is not recognized as an internal or external command,
operable program or batch file.
'certutil' is not recognized as an internal or external command,
operable program or batch file.
Unable to install driver certificates. Please run the script C:\Users\Prajwalya 2\TICloudAgent/util/install-certs.bat manually.
Installing target support (This may take some time)
Executing C:\Users\Prajwalya 2\TICloudAgent/node.bat 
Script exit code: 255
Script output:
 
Script stderr:
 'reg' is not recognized as an internal or external command,
operable program or batch file.
Error running C:\Users\Prajwalya 2\TICloudAgent/node.bat : 'reg' is not recognized as an internal or external command,
operable program or batch file.
Creating Uninstaller
Creating uninstaller 50%
Creating uninstaller 75%
Creating uninstaller 100%
Installation completed
Log finished 08/01/2016 at 08:32:42

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there is no problem while installing chrome extension.

thanks,

Santhananarayanan R