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An internal error occurred during: "Loading device information".

Martin Vana
Intellectual 470 points
Other Parts Discussed in Thread: TM4C123GH6PM

Gents,

I spent hours searching through the forum, found similar (though dated) reports and tried all what seemed applicable with no help.

I had previous installation of ccs_6.1.3.00034 on my machine running Windows7-Pro/64bit. It was running few months ago. Started the CCS yesterday and got an error

An internal error occurred during: "Loading device information".
java.lang.NullPointerException

When I tried importing my old project for MT4C123GH6PM (and attempting to compile) I got error:

This project was created for a device not currently supported: Cortex M.TM4C123GH6PM.

Sure enough, the pull-down menu in project settings has only generic processors and no TI parts. However, the directory c:\ti\ccsv6\ccs_base\common\targetdb\Modules\Tiva_TM4C\ seems to be populated the same way as on another (reference) computer (running W10-64) where things work. 

So I tried all I saw on the forum:

- Uninstalled CCS
- Uninstalled all "Microsoft Visual C++ Redistributables (other than x64)" I encountered.
- Rebooted 
- Removed c:\ti\ folder
- Disabled all RT scanning of Symantec Endpoint Protection
- Started ccs_setup_6.1.0.00104.exe (now slightly down-rev version) in elevated mode

As soon as the installation is done and CCS is starting for the first time I get the error:

An internal error occurred during: "Loading device information".
java.lang.NullPointerException

Allowed the CCS to upgrade as it offered - same thing.

Tried ccs_6.1.3.00034 - same thing.

Any specific log files which may shed some light?

c:\ti\ccsv6\install_logs\ti_tiva_stellaris_2.1.1.14351_install.log
...
[08:55:57] installing 64bits icdi on windows
installing 64bits icdi driver
Executing dpinst64.exe /lm /sw
Script exit code: 768
Script output:
Script stderr:
Program ended with an error exit code

[08:55:59] installing 64bits ftdi on windows
installing ftdi(64bits) driver
Executing dpinst64.exe /lm /sw
Script exit code: 512
Script output:
Script stderr:
Program ended with an error exit code
...

... though I do not know whether this has any significance.
I am sure I can make CCS run in a VM, but that is just too much pain.

Thanks - Martin

  • TI__Guru**** 472451 points

    Hi Martin,

    Martin Vana said:

    As soon as the installation is done and CCS is starting for the first time I get the error:

    An internal error occurred during: "Loading device information".
    java.lang.NullPointerException

    When you did this, did you use the same workspace folder as before or did you specify a clean new one?


    Thanks

    ki

  • Intellectual 470 points
    Hi Ki-Soo,
    Thanks for the response:
    I did specify a clean new workspace. (Normally I never do things "the Microsoft way" (C:\users\mvana\....) but when things start failing I go back to the default paths as these are the most tested.
    I just tried again - creating a new (empty) workspace and got the same result.
    Thanks - Martin
  • in reply to Martin Vana
    Intellectual 470 points
    I keep (desperately) trying:

    - Uninstalled CCS
    - deleted c:\ti\ directory
    - deleted all workspaces in c:\users\mvana\
    - uninstalled all MS VC++ 32-bit (x86) redistributable libraries
    - reboot
    - uninstalled Symantec Endpoint Protection (complete uninstall in two phases with reboot in between; not only switching off RT monitoring)
    - reboot
    - installed CCS 6.1.3.00034 into default directory c:\ti\ (which was created during the install)
    - accepted installer to run CCS at the end of installation
    - accepted to create default (empty) workspace
    ---> CRASHed as before

    Yet another attempt:
    - uninstalled CCS
    - uninstalled all JAVA instances
    - deleted c:\ti\
    - installed CCS 6.1.3.00034 same as above and the program crashed exactly the same way as before.

    Can I provide any log files, contents of the (freshly created) workspace or anything else to help troubleshooting?
    Thanks -Martin
  • in reply to Martin Vana
    TI__Guru**** 472451 points
    Hello Martin,
    My apologies for the delayed response.

    Are you able to create a new project for the MT4C123GH6PM? Would you be able to provide the project with the import issue to me? I'm most interested in the project folder and metadata (.*project) files.

    Thanks
    ki
  • in reply to Ki
    Intellectual 470 points

    Hi Ki,

    Thank you for getting back to me. Attached is the empty work space which already crashes the CCS as I described in my previous post (Fri, Aug 19 2016 4:32 PM).

    This is a completely new work space created in a new installation of CCS. I uninstalled/reinstalled the MS VC++ libraries. Before installation I cleaned the system as well as I was able to. Removing the c:\ti\ directory and wiping out previous work spaces.

    I will be happy to provide any additional information and/or perform additional steps. 

    Thanks - Martin

    workspace_v6_1_3.zip

  • in reply to Martin Vana
    TI__Guru**** 472451 points
    Hi Martin,
    Would it be possible to try using the new 6.2.0 release? Install it in a completely new folder and use a brand new workspace for it. I can't say for sure that it will address your specific issue but there were several bug fixes made to it that may help. Sorry for all the trouble

    Thanks
    ki