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Unable to install CCSv4

JOSEPH CLEARY
Prodigy 50 points

Unable to install CCSv4 on Thinkpad T41, XP SP3

Install hangs during cleanup after TI Emulation install

Restricted install to MSP430 and C2000 .

last couple lines of install log:

08/31/2010 21:55:40PM - Executing actions 4992986C-C6FB-0054-4275-2B6E9D221BCF - Windows Emulation Install Action
08/31/2010 21:55:40PM - Executing action 1E67C0D2-3536-4B55-BB24-8BD6B65FBCAC - Eval Exec EmuInstall
08/31/2010 21:55:40PM - cmdline=[::InstallJammer::SubstText {<%InstallSource%>}]/install_images/emulation/[::InstallJammer::SubstText {<%EMU_NAME%>}][::InstallJammer::SubstText {<%ExtVT%>}] /noc2400 /noc5400 /noc5500 /noc6000 /noarm /noomap /nodavinci /y /prefix "[::InstallJammer::SubstText {<%CCSDIR%>}]"
08/31/2010 21:55:40PM - ** cmdline=[::InstallJammer::SubstText {C:\Documents and Settings\Joe Cleary\Desktop\setup_CCS_4_Platinum}]/install_images/emulation/[::InstallJammer::SubstText {ti_emupack_setup_5.0.104.0}][::InstallJammer::SubstText {.exe}] /noc2400 /noc5400 /noc5500 /noc6000 /noarm /noomap /nodavinci /y /prefix "[::InstallJammer::SubstText {C:\Program Files\Texas Instruments/ccsv4}]"

Installation hangs at this point.  I get "non-responding" status on install windows

Any ideas?

 

 

  • 0
    TI__Guru**** 173310 points

    There have been some instances of this reported before. Please take a look at http://processors.wiki.ti.com/index.php/Troubleshooting_CCS#Installation and try removing all files under the InstallJammer registry folder for CCSv4.

  • 0 in reply to AartiG
    Prodigy 50 points

    Thanks for the response.  The installation hangs at the same point.  I can send the whole installation log.  Could this be a windows problem?  I have not had any installation problems with other tools.  What would cause an installer to hang?  It seems to hang in the cleanup phase after the TI emulators are installed.

     

  • 0 in reply to JOSEPH CLEARY
    Prodigy 60 points

    I think I have the same issue and deleting the InstallJammer folder made no difference. I'm doing a clean install of the latest CCS v4, downloaded yesterday, on Windows XP SP3 fully updated. I've also tried it in an XP SP3 virtual machine with VMware workstation. I got exactly the same issue there. The only programmer/emulator hardware I have is the MSP-FET430UIF and it's not plugged in yet. The end of my log file is identical to the above.

    The issue (here, at least) seems to be the installation of the emulator drivers, which is more obvious after hard-resetting the PC when the initial install hangs.

    I get a 'new hardware found' standard dialogue box, for the emulator, when Windows restarts. If I let it continue (install automatically) then the process gets as far as copying the xds560.sys file to c:\windows\system32\drivers then hangs the PC again.

    The only way out of this seems to be to cancel the driver install after rebooting, uninstall the added TI Emulator entry from Device Manager and use add/remove programs to uninstall the driver pack. Then I can use the PC again but CCS isn't installed.

    I have tried reinstalling from scratch once I removed the folder, with the same results as above.

  • 0 in reply to JOSEPH CLEARY
    TI__Guru**** 173310 points

    Joseph,

    Yes please attach the whole installation log. Also could you make sure you have all anti-virus disabled prior to running the installer?

  • 0 in reply to Rick Fox
    TI__Guru**** 173310 points

    Rick,

    I'm sorry to hear of  these install problems and we are trying our best to get to the bottom of them, but so far we have not been able to duplicate these issues. Could you try one more thing if possible? Try a clean reinstall (after uninstalling/deleting folder of previous installation), but this time disable the XDS560 driver when selecting components during the beginning of installation. Let us know if this helps at all.

  • 0 in reply to AartiG
    TI__Prodigy 70 points

    Rick,

       Sorry to hear about the problems. Aarti's suggestion was excellent - yes, please do disable the XDS560 driver and let us know if the problem is gone. Also please let us know if this is a 32-bit Windows machine or 64-bit.

     

    Regards,

    Gayathri.

  • 0 in reply to JOSEPH CLEARY
    TI__Guru**** 171639 points

    Joseph,

    Last Tuesday I recall we checked that your install log file seemed to fail because a Java VM was not installed. Did you try to install version 1.6.19 in your PC and see if the installer went on?

    Cheers,

    Rafael

  • 0 in reply to AartiG
    Prodigy 60 points

    Hi Aarti,

    I've just tried again on another clean PC, with the antivirus program uninstalled. I can't find an option to disable the XDS560 driver in any of the installation methods. The MSP430 Parallel and USB FET's can be unticked, as can the whole Emulation option which only contains the two mentioned FET's.

    I tried unticking them, but on the next window, showing the components selected for install, it still includes 'TI Emulation'. I've tried 'platinum', ' microcontroller' and 'custom' installations and I'm only installing support for the MSP430.

    The installation froze the new PC exactly as before.

    Next I tried deleting the file ti_xds560_setup_4.0.1.23 from the install_image folder, but the XDS560 driver still tried to install, so I guess that comes from a different file. The PC froze as usual.

    I've attached the log file; hope it helps.

    Rick.

     

    Edit: All machines tried have had Windows XP 32-bit SP3 fully updated. Java v1.6.0_20 is installed, at least on the PC I've just checked.

     

    I've just found the XDS option on the scripting install option (typical - the only one I hadn't looked at). I'll give it a try and report back.

  • 0 in reply to desouza
    Prodigy 50 points

    Rafael

    I installed Java, .21, but it made no difference.  I then posted to the forum since I figured that was the more correct way to address the issue.  Aarti has requested the log file so I am attaching it.

     

     

  • 0 in reply to AartiG
    Prodigy 50 points

    Aarti

     

    I do not have anti-virus on the laptop.

     

    Joe

     

     

  • 0 in reply to JOSEPH CLEARY
    Prodigy 60 points

    No change with XDS560 unticked in the scripted installation option. The PC hangs at exactly the same point as before. Likewise with the entire 'emulation' branch unticked.

    The XDS560 driver, and the others, still install even when it's all unticked. When the PC is rebooted, I get the 'new hardware' dialogue for the XDS560 which freezes the PC if I don't cancel it.

     

     

  • 0 in reply to Rick Fox
    Prodigy 60 points

    I've just tried to install on a VMware workstation install of Windows 7 x86, running on the same PC that I used at first. It worked!

    At the point that the install on XP hangs, it seemed to pause and I thought that it was going to do the same. Then the 'Windows cannot verify the publisher...' box popped up for the XDS560 driver. When I clicked 'Install anyway' the installation proceeded normally and finished.

    So, it looks like an XP vs. CCS drivers issue.

  • 0 in reply to Rick Fox
    TI__Guru**** 173310 points

    Rick, Joseph,

    Could you try running the emupack installer separately from command prompt on the problem PC? This installer can be found in the install_images folders when you unzip the CCS installer. Run it as:

    ti_emupack_setup_<version>.exe /prefix /test/installation/directory /noxds560 /mode silent

    Whatever follows the option /prefix is where the content needs to be installed – for now it can be installed in some temporary directory.

    The above command will install emulation content WITHOUT xds560. If this does not hang, then please try it without the /noxds560 option.

    Please let us know the results of this test.

  • 0 in reply to AartiG
    Prodigy 60 points

    Running the emupack setup with the /noxds560 option worked - the installation finished OK.

    Without the /noxds560 option, the PC hung the instant that the XDS560_DLLCall.exe file was started. I watched with Sysinternals Process Explorer.

  • 0 in reply to AartiG
    Prodigy 50 points

    Aarti

    I have not been able to duplicate Rick's experience.  The only way to prevent the hang was to remove the emulation folder from the install_images.

     

     

  • 0 in reply to JOSEPH CLEARY
    TI__Guru**** 173310 points

    Joseph and Rick,

    Thank you for your patience while we worked through this issue. Although we still haven't been able to duplicate this behavior locally and determine the root cause for the emulation installer to hang on certain PCs, the workaround below should help you get the product installed successfully. The issue seems to be with the installer for the XDS560 emulator; and the way the current CCS 4.1.x installers are set up, they install this product twice - once from the main installer (if the XDS560 box is checked), and then again from within the emupack installer. Even if the XDS560 box is unchecked in the main installer, it still gets installed as part of the emulation installer unless the /noxds560 option is manually provided as suggested in the earlier email.

    So the workaround to get CCS 4.1.x installed:

    - Unzip the CCS package, move the emulation installer to another directory.
    - Install CCS (moving the emulation installer out of the install_images folder to make sure emulation isn’t installed)
    - install the emulation installer ti_emupack_setup_<version>.exe with the /noxds560 option from command prompt:
    ti_emupack_setup_<version>.exe /prefix /installation_directory /noxds560
    Whatever follows the option /prefix is the directory where CCS was installed

    Another option is to wait for CCS 4.2, which should be available for download in the next week or so. What has changed in CCS 4.2 is that if the XDS560 check box is unchecked in the main installer, it will be passed on to the emulation installer correctly and the XDS560 will be bypassed, so the manual steps noted above will not be necessary.

  • 0 in reply to AartiG
    Prodigy 60 points

    Thanks for the workaround Aarti, that worked for me.

    I'm looking forward to the next release.

    Rick.

  • 0 in reply to Rick Fox
    TI__Guru**** 173310 points

    Rick, Joseph,

    Coming back to this thread after a long time, we have done some analysis on this issue at our end and have a new installer. We would be grateful if you'd be willing to test it out and provide feedback. Basically we've made some changes to the XDS560 installer which we hope will fix the issues causing the installer to previously hang.

    Please reply back if you're willing to give this new installer a try on the same machine where the previous installer was hanging. I will then follow up with you with additional details.