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CCS: CCS 7.3 fails to install

Richard W.
Genius 14860 points

Other Parts Discussed in Thread: CCSTUDIO

Tool/software: Code Composer Studio

I downloaded the offline installer of CCS 7.3. build 19 and tried to install it on Windows 7, amd64.

During installation, I got:

What now?

  • 0
    TI__Guru**** 173310 points

    Richard,

    Did you make sure to extract the offline installer zip file to a temporary directory before running the ccs_setup_7.3.0.00019.exe?

    Could you please zip up the \ccsv7\install_logs folder and attach it here for us to look at?

  • 0 in reply to AartiG
    TI__Genius 14860 points

    Hi,

    what I did:

    • downloaded CCS Offline Installer
    • extracted the zip
    • ran the .exe
    • The first time my SSD went out of space during installation and the installation hang.
    • After freeing up a couple of GiBs, I re-extracted the zip and restarted the .exe
    • The installer hang at some point
    • Now I deleted the existing ccsv7 installation dir
    • restarted the installer several times. Either I got this "file not found" error or I got a "your installation files have been modified probably modified by an Anti Virus software".
    • I did not disable my Anti Virus software (TI computer).

    Please find attached two different logs from failing attempts. 

    20170928122743.zip

    20170928123125.zip

    In the meantime, I removed everything CCS-related from my SSD and used the Online installer. Now it works.

  • 0 in reply to Richard W.
    TI__Guru**** 173310 points
    Richard,

    Thank you for the details and for attaching the log files for the failed attempts. I will pass them on to our installation engineer to see if it provides insight into what may have happened. I suspect there may have been some left-over files from previously failed or incomplete installation attempts that then caused future attempts to fail.

    In any case, I am glad that you now have a successful installation.
  • 0
    Prodigy 130 points

    I get the exact same error dialog (and failed install). Exact same results when I run the online installer as when I run the offline installer (after extracting).  With the offline installer, I tried deleting old extracted folder and extracting again, in case anything was in a bad state in the original extracted folder. Still no luck.

    I'd remove all CCS-related files from the PC, but I'm in the middle of a development project and don't want to risk ending up with no working version of CCS.

    Here's what I see before the error dialog:

    Starting Install
    Installing utilities and miscellaneous
    Unzipping C:/Users/SGW1016/AppData/Local/Temp/ccs_72f2ac6f-1d7d-4166-7d2d-4dc3ceae7682/com.ti.ccstudio.installer.msvc.2015.win32_root_14.0.24212
    Installing com.ti.ccstudio.installer.msvc.2015.win32...
    com.ti.ccstudio.installer.msvc.2015.win32 installed
    Installing Components
    Registering com.ti.ccstudio.debugserver.win32...
    Unable to uninstall com.ti.ccstudio.debugserver.win32.feature.group, trying again...
    Unable to uninstall com.ti.ccstudio.debugserver.win32.feature.group, trying again...
    Unable to uninstall com.ti.ccstudio.debugserver.win32.feature.group.
    Installing... com.ti.ccstudio.debugserver.win32.feature.group
    Registering com.ti.ccstudio.debugserver.win32...
    Unable to download ti_dspack_ibsetup_win32_7.3.0.1031.exe. Trying again.

    Even the "Unable to install ... trying again..." line is repeated the same number of times every time I try a new install.

    Any thoughts for a way forward?

  • 0 in reply to SGW_Ken
    TI__Guru**** 173310 points

    Ken,

    I would suggest using the offline installer. Extract the zip file in a directory. Prior to running the installer, make sure that the directory you are installing CCS to is completely empty (ie there are no remnants of a previous installation attempt). 

    Let us know if you still have problem after checking these items.

  • 0 in reply to AartiG
    Intellectual 380 points

    I am having the same problem. I have version 7.2 installed and working.

    Installing 7.3 crashes with error:

    "Unable to download ti_dspack_ibsetup_win32_7.3.0.1031.exe. Trying again."

    BTW, is also showed warning about AntiVirus software even though I completely disabled it.

  • 0 in reply to AartiG
    Prodigy 130 points

    I was able to get past the problem with the following steps:

    1. Backup all my stuff in the default C:\ti directory
    2. Uninstall CCS 7.2
    3. Re-run the offline CCS 7.3 installer using the same C:\ti

    I know that's not as clean as using a clean install directory, but the installer didn't have the errors that a lot of us our seeing and I was afraid that somewhere in the C:\ti directory there was a setting or installed component or modified file that I didn't want to lose.

  • 0 in reply to SGW_Ken
    TI__Guru**** 173310 points

    Ken,

    Thank you for the update and I'm glad to hear that you were able to install successfully.

    I suspect that some of you that were hitting this problem were trying to install a newer version of CCS to the same directory where an earlier version was installed, without fully deleting it first. This is generally not recommended. It is best to install different versions to different directories (so you can concurrently work on multiple versions if needed) or delete a previous version completely before installing a newer version to the same directory.

  • 0 in reply to AartiG
    TI__Genius 14860 points

    This smells like a usability fail. Look at the screenshot below. I have never selected ccsv7 as the destination folder and if the CCS installer already knows that it doesn't want to go into that, why doesn't it then select another folder? All I want as a user is, to click yes yes yes (with an option to modify the defaults if I insist to).

  • 0 in reply to Richard W.
    Intellectual 380 points

    I totally agree. Every decent installer will uninstall previous version if that is what the user wants.

    By the way, I uninstalled ver. 7.2 and installed ver. 7.3 and it finally worked but why do we all have to go through this much hustle if it all could be prevented by a better installer?

    Secondly, why is the error message (re. downloading a file) completely unrelated to the real reason?

  • 0 in reply to Martin Kajdas
    TI__Guru**** 173310 points
    Richard and Martin,

    Thank you both for your feedback.

    There are some challenges that come with automatically uninstalling an existing CCS installation, for example if any updates were added after the initial install. Also there are cases where re-running the installer to an existing installation is actually desired by the user such as when adding components or product families.

    Currently the situation where the installer may fail is if a previous installation died without being able to clean up after itself. The installer does try several times to manage this, but sometimes it’s unable to recover.

    Thank you again for your feedback and we will certainly take your inputs into consideration for future improvements.