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CCS: Failed CCS installation on Windows 10 machine.

Ricardo Anaya
Prodigy 25 points

Tool/software: Code Composer Studio

I recently had to wipe my laptop and am working with a fresh install of Windows 10. I am having difficulty installing CCS v7.4 on this fresh build, however. The installer always fails at the same place and I receive the dialog message (below). I've made sure to disable my antivirus and firewall and am certain that I have admin rights on my machine. The problem, from reviewing the logs, seems to be related to a failed file extraction;

02/02/2018 02:22:31(GMT) - extract - couldn't unzip C:/Users/ga009c/AppData/Local/Temp/ccs_3e6ad634-2552-40f8-4823-20ea2e6ce03b/jre_root_1.8.0.122: 'C:\Users\ga009c\AppData\Local\Temp\CCS_3E~1\util\7ZAEXE~1.BAT' is not recognized as an internal or external command,
operable program or batch file.
02/02/2018 02:22:41(GMT) - checkStatus - CCS_ERROR: Installer failed to install jre correctly. The 2 most common reasons for failure are:
 1.  Anti-virus on your computer could have impeded the executable.
 2.  Download is corrupted.
Please submit these logs to TI for analysis using the next dialog.
You may also visit the TI E2E CCS Support forum for additional help.

Complete logs also attached. I've even tried downloading v7.3 and v7.2 but have the exact same error. I'm hoping somebody can help, as I'm out of ideas.

Thanks!

ccs install log.zip

  • 0
    TI__Mastermind 22060 points
    Hi Ricardo,
    Can you please check the value of PATHEXT in your environment variables. The installer is trying to run a .bat file, and your system isn't able to recognize it as a valid extension.
    Thanks,
    Danish
  • 0 in reply to danishinnis
    Prodigy 25 points

    Hi Danish,

    I appreciate your response. I just checked and my PATHEXT variable does have the .BAT extension. I verified this by running the following form the command prompt.

    C:\Users\ga009c>echo %pathext%
    .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

    Is there something else that may be causing this?

  • 0 in reply to Ricardo Anaya
    TI__Mastermind 22060 points
    Hi Ricardo,
    Can you accept my request to connect? We need to debug this and it's better to take it offline and post results here.
    Thanks,
    Danish