CCS: Install on MacOS High Sierra crashing during install - Eclipse Application 'Not Responding'

Anahita Mahmoodi

Tool/software: Code Composer Studio

Hi,

I've tried the latest version of CC, 7.4.0.00015, to install a few times (offline + online), but every time it gets to where the Eclipse app opens, the eclipse app is just 'not responding' so I'm forced to shut down the install because nothing is happening anymore. I tried 7.3.0.00019 as well but it crashed also. Please help!

Thanks

over 7 years ago

0 danishinnis over 7 years ago

TI__Mastermind 22060 points

Hi Anahita,
Please zip up the contents of the <installdir>/ccsv7/install_logs folder and post here.
Thanks,
Danish

0 Anahita Mahmoodi over 7 years ago in reply to danishinnis

Prodigy 40 points

Hi Danish, here you go. Thanks, Ana 7142.install_logs.zip

0 danishinnis over 7 years ago in reply to Anahita Mahmoodi

TI__Mastermind 22060 points

Hi Anahita,

It looks like your web installer is unable to connect to the server. In order to run the offline installer on MacOS Sierra, you need to run the following command from the extracted offline installer folder using a terminal:

xattr -r -d com.apple.quarantine ccs_setup_7.4.0.00015.app

Thanks,
Danish

0 danishinnis over 7 years ago in reply to danishinnis

TI__Mastermind 22060 points

Hi Anahita,
Did this work for you?
Danish

0 Anahita Mahmoodi over 7 years ago in reply to danishinnis

Prodigy 40 points

Hi Danish, Thanks for checking in! I thought there was no response so I've been waiting. I never received an email to let me know someone commented.. heh.

Is that command line something I should execute from the terminal DURING the offline installation? Just so you know, this happens during online installation too.

0 danishinnis over 7 years ago in reply to Anahita Mahmoodi

TI__Mastermind 22060 points

No worries, it happens to me sometimes too, not receiving notifications.
Your web (online) installer is having problems connecting with the server, which is why you need to use the offline installer.
Before you start the offline installer, you need to run that command (xattr) from a terminal session.
Let me know how it goes.
Danish

0 Anahita Mahmoodi over 7 years ago in reply to danishinnis

Prodigy 40 points

Hi Danish,

I believe it worked - thank you!!

Ana

0 danishinnis over 7 years ago in reply to Anahita Mahmoodi

TI__Mastermind 22060 points

Great! Could you mark the answer as "resolved" for other people with the same question? Thanks.

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CCS: Install on MacOS High Sierra crashing during install - Eclipse Application 'Not Responding'