CCS: Cannot install a product when a newer version is installed

Stephen Cholvat

Other Parts Discussed in Thread: CCSTUDIO

Tool/software: Code Composer Studio

I'm trying to reinstall CCS since it was constantly crashing whenever I tried to open it. I ran the uninstall exe, and then downloaded a fresh copy and ran the install exe. It got to "com.ti.ccstudio.installer.msvc.2015.win32 installed", then stalled. The error in the log is the following:

628:362C][2018-03-09T11:15:06]i052: Condition 'VersionNT >= v6.0 OR (VersionNT = v5.1 AND ServicePackLevel >= 2) OR (VersionNT = v5.2 AND ServicePackLevel >= 1)' evaluates to true.

[3628:362C][2018-03-09T11:15:06]i199: Detect complete, result: 0x0
[3628:1864][2018-03-09T11:15:06]e000: Error 0x80070666: Cannot install a product when a newer version is installed.
[3628:362C][2018-03-09T11:15:06]i500: Shutting down, exit code: 0x666

How do I fix this?

over 7 years ago

0 danishinnis over 7 years ago

TI__Mastermind 22060 points

Please delete the contents of the install directory. The uninstaller may not have been able to remove everything (maybe you have a process running?)
Then try installing again.
Danish

0 Stephen Cholvat over 7 years ago in reply to danishinnis

Prodigy 60 points

I tried this, it did not change anything.

0 danishinnis over 7 years ago in reply to Stephen Cholvat

TI__Mastermind 22060 points

Could you please zip up the contents of the <installdir>/ccsv7/install_logs folder and attach here? I'll take a look. If you have nothing in the folder, you shouldn't be getting the comparison at all.
Thanks,
Danish

0 Stephen Cholvat over 7 years ago in reply to danishinnis

Prodigy 60 points

20180309130230.zip

0 danishinnis over 7 years ago in reply to Stephen Cholvat

TI__Mastermind 22060 points

Hi Stephen,
So it looks like the msvc install attempt exited correctly (you do have a newer version installed). Is the installation erroring out?

The only thing I can think of is the path to your installer source, sometimes eclipse can be fussy. It's currently C:/Users/scholvat/Downloads/CCS7.4.0.00015_win32 (1)/CCS7.4.0.00015_win32/ can you remove the " (1)" so the path doesn't have any spaces or round brackets?
Thanks,
Danish

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CCS: Cannot install a product when a newer version is installed