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CCS: CCS8 Installer Error

Robert Cowsill
Guru 16361 points


Tool/software: Code Composer Studio

I just tried to install CCS8 on Windows 8.1 (64 bit) using the offline installer (CCS8.0.0.00016_win32.zip). The zip file extracts without errors, but when I run it I get a message box saying: "Installer payload initialization failed. This lis likely due to an incomplete or corrupt downloaded file":

I downloaded a second copy of the zip and tried again, with the same result. Unfortunately the error seems to happen so early in the install process that there are no logs.

Any suggestions?

  • 0
    TI__Guru**** 472451 points

    Hi Robert,

    I downloaded the zip and was able to successfully install so the zip image on the server looks good.

    I discussed this issue with our installer expert and she said that the primary cause of this issue is indeed a corrupt installer. Something may be impacting the installer. Can your verify the download with the MD5 file? What kind of anti-virus software are you using? Any chance at all that you can temporarily disable it when you download and install?

    Thanks

    ki

  • 0 in reply to Ki
    Guru 16361 points

    I verified that the md5 checksum matches the zip file I downloaded.

    The problem was actually caused by the fact that I launched the installer from a subdirectory of an NTFS junction. When I switched my explorer window to the junction target the installer worked fine.

    I reproduced the issue as follows (with the installer in D:\test):

    cd /d D:\
D:\test\CCS8.0.0.00016_win32\ccs_setup_8.0.0.00016.exe
mklink /j testjnct D:\test
D:\testjnct\CCS8.0.0.00016_win32\ccs_setup_8.0.0.00016.exe
rmdir testjnct
mklink /j testjnct D:\test\
D:\testjnct\CCS8.0.0.00016_win32\ccs_setup_8.0.0.00016.exe

    The first and second attempts to run the setup work fine and the last one fails.

    It seems that the problem relates to running the installer from a path that includes a junction, but only if the junction's target has a "\" after the target directory name.

  • 0 in reply to Robert Cowsill
    TI__Guru**** 472451 points
    Glad to hear you resolved the issue and thank you for updating us with the resolution!

    ki