CCS/CCSTUDIO: CCS8 installation failing

Alberto Soattin

Genius 16905 points

Part Number: CCSTUDIO

Tool/software: Code Composer Studio

Hi Support,

my customer is always obtaining the following error message while trying to install CCSv8.

May this possibly due to firewall or other network restrictions? If not, what?

Thanks and regards,

Alberto

over 7 years ago

0 Ki over 7 years ago

TI__Guru**** 481471 points

Hello Alberto,
Can the customer also provide the installation logs?
processors.wiki.ti.com/.../Troubleshooting_CCSv7

Thanks
ki

0 Alberto Soattin over 7 years ago in reply to Ki

TI__Genius 16905 points

Ki,

Thanks for your reply.

Please find in attachment the Install Log. Please note that the issue occurs only during upgrading v8, not moving from v7 to v8.

Thanks,

Alberto

CCS8_logs.zip

0 Ki over 7 years ago in reply to Alberto Soattin

TI__Guru**** 481471 points

It looks like the customer is trying to update 8.0 -> 8.1 and the update is failing to do not being able to access our server. The issue appears to be related to errors reported in another thread:
e2e.ti.com/.../2619006

We are currently investigating with IT.

In the meantime, I would suggest the customer download the 8.1 OFFLINE installer and use that to install 8.1 fresh. Please make sure the customer installs in a clean new directory (do NOT install over the existing 8.0 installation).
processors.wiki.ti.com/.../Category:Code_Composer_Studio_v8

Thanks
ki

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CCS/CCSTUDIO: CCS8 installation failing