CCS: CCSv8.3, Resource Explorer encountered a problem

Gunter Schmer

Genius 14312 points

Tool/software: Code Composer Studio

Hi,

I have had this issue for some time now, when trying to open Resource Explorer inside CCS. Error message:

Resource Explorer encountered a problem. Please close and reopen Resource Explorer.

[] Running with Window 7 64-bit

[] Went through the Troubleshooting for Resource Explorer, made sure proxy is set to native, restarted CCS twice

[] Removed the tirex-localserver-* to force it to recreate

[] Re-installed CCSv8.3

[] Using an open internet connection

[] verified when CCS is closed, that there is no "node" in task manager. When CCS starts fresh, there is still no "node". When trying to start TIREX, then there are 2x "node.exe" in task manager.

[] tried to make sense of the tirex-xxxx.log

Could you let me know what else to try?

I am attaching the .logs file.

tirex-2019-03-14.txt

Thanks,

--Gunter

over 6 years ago

0 Ki over 6 years ago

TI__Guru**** 472291 points

Hello Gunter,
Thank you for the log. I have forwarded it to our ReX engineers for analysis. I will keep you posted of any updates I receive regarding the analysis.

Thanks
ki

0 Tomasz Kocon over 6 years ago in reply to Ki

Guru 26200 points

Just to be a bystander.
I have a similar issue on one of my laps.

0 Gunter Schmer over 6 years ago in reply to Ki

TI__Genius 14312 points

Hi Ki,

do you happen to have an update?

Thanks,
--Gunter

0 Ki over 6 years ago in reply to Gunter Schmer

TI__Guru**** 472291 points

Gunther,
Sorry for the delay. One of our Resource Explorer experts is investigating the issue now.

ki

0 OliverP over 6 years ago in reply to Ki

TI__Intellectual 1300 points

Hi Gunther,

Based on the log it appears that you have quite a few packages installed in c:\ti. This can lead to increased scan time at start up which causes Resource Explorer to time out. We have seen this sort of issue before. To check that this is the cause could you temporarily rename your c:\ti folder and create a new empty one? Let me know if it starts up then. Thanks, Oliver

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CCS: CCSv8.3, Resource Explorer encountered a problem

Resource Explorer encountered a problem. Please close and reopen Resource Explorer.