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CCS: CCS9 App center doesn't work

Nikola
Intellectual 655 points
Other Parts Discussed in Thread: MSP430FR2355

Tool/software: Code Composer Studio

Hello everyone,

I am trying to connect to CCS9 App center to install Grace to configure MSP430FR2355 (launchpad) and it just wouldn't connect.

Also I have tried installing version 8 but same result.

Again tried reading around and tried with changing proxy setting and external browser, also didn't do anything.

Before all of it turned down firewall and antivirus but no effect.

I am using Windows10 pro.

Can anyone drop some hint what else I could try?

  • 0
    TI__Guru**** 162305 points
    Nikola

    We can try to help you get App Center working but unfortunately it is not going to help you with Grace. Grace is no longer a supported tool and is not available for CCSv9. The last CCS version it was available for was CCSv6. There is a standalone version but it is even older. Also Grace did not have support for FR2355.
    http://www.ti.com/tool/grace


    What message does the App Center show when you open it?

    Regards,
    John
  • 0 in reply to JohnS
    Intellectual 655 points
    First thank you for helping out.
    Regarding message, there is no message it just looks like something is going on but it is gray and that's it.
  • 0 in reply to Nikola
    TI__Guru**** 162305 points

    Nikola,

    Do any of the other tools that use internet connectivity function?  

    1. if you do a check for updates from the Help menu does that work?  
    2. Similarly if you open Resource Explorer from the view menu does it display online content?

    They access different locations so that should help us determine if it is a general accessibility issue or an issue with a specific location.

    Regards,

    John

  • 0 in reply to JohnS
    Intellectual 655 points
    Hi John,

    1. Yes, I can do update.
    2. No, it doesn't work even that way.

    BR,
    Nikola.
  • 0 in reply to Nikola
    TI__Guru**** 162305 points
    Thanks. I would have expected the opposite as the update check and app centre both access folders on 1 site and the Resource Explorer accesses a location on a different site.

    Maybe the Resource Explorer logs will tell us something.

    Can you take a look in the folder below and zip up any log files that are present.
    c:\Users\<user>\ti\tirex-localserver-3.7.0\logs

    Regards,
    John
  • 0 in reply to JohnS
    Intellectual 655 points
    It says,


    {
    "stamp": "2019-05-07T22:01:22.405Z",
    "priority": "INFO",
    "facility": "DAEMON",
    "service": "dinfra",
    "args": [
    "multiple candidate address ignored",
    "Wi-Fi",
    {
    "address": "192.168.50.50",
    "netmask": "255.255.255.0",
    "family": "IPv4",
    "mac": "0a:00:27:00:00:03",
    "internal": false
    }
    ]
    },


    Whatever that means.

    Thanks,
    N.
  • 0 in reply to Nikola
    TI__Guru**** 162305 points

    Nikola,

    I shared this with the Resource Explorer team but there wasn't enough to help figure out what is going on.  Were there any larger log files in that folder?

    Regards,

    John

  • 0 in reply to JohnS
    Intellectual 655 points
    Hi John,

    no , there wasn't anything.

    BR,
    Nikola.
  • 0 in reply to Nikola
    TI__Guru**** 162305 points
    Nikola,

    Can you send the eclipse log? Maybe it will have some info. The team is surprised that the Resource Explorer log is that small.

    If you could attempt to open Resource Explorer, then attempt to open App Center.

    If you then go to the Help menu and select CCS Support it will open a dialog box showing some of the logs that are being collected. The Eclipse one is typically on by default. If you click the button at the bottom it will zip up the logs. If you could attach the zip that would be great.

    Regards,
    John