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CCS: problem with startup CCS v9.1.0 on Windows 10

O.H
Mastermind 6340 points

Tool/software: Code Composer Studio

Hi,

The customer installed CCS v9.1.0 on Windows10 (64bit), but there is a problem with startup.

The screen of “Select a directory as workspace” is displayed, and immediately after pressing “Launch”, it ends without displaying anything on the screen. (No error display)

I checked the CCS9.1.0 ”9.Troubleshooting” and tried "9.1.2", but it didn't work.

Could you tell me other possible countermeasures?

The following methods are currently being tested.
1. Uninstall once and install again.
2. Use only alphanumeric characters for Windows user names

Best regards,

O.H

  • 0
    TI__Guru**** 464751 points

    Hello,

    Since the the customer was able to specify a workspace location, can they look inside <WORKSPACE FOLDER> and see if a .metadata folder exists? If so, could they zip up the folder and attach it to this thread?

    Thanks

    ki

  • 0 in reply to Ki
    Mastermind 6340 points

    Hi,

    ki

    Thank you for your reply.

    >The following methods are currently being tested.

    >1. Uninstall once and install again.

    >2. Use only alphanumeric characters for Windows user names

    The customer solved the problem by trying the above.

    Next, I would like to confirm the existence of .metadata folder.

    Best regards,

    O.H