CCS/AWR1642BOOST: TI Agent Cloud not detected

Reda EL HAIL

Tool/software: Code Composer Studio

Hello Code composer Studio team,

I have a issue with detecting the cloud agent. I am using firefox, and tried chrome and Im always having the same problem.

This is my log file:

2020-03-04T16:19:18.043Z: Staring directory : C:\Users\reda.elhail\win32\TICloudAgentHostApp\src
2020-03-04T16:19:18.043Z: Starting Agent!
2020-03-04T16:19:18.059Z: Module( Agent )->Web socket server started!
2020-03-04T16:19:19.178Z: Overridden Proxy = DIRECT
2020-03-04T16:19:19.231Z: Discovered Module : DeviceDetector
2020-03-04T16:19:19.247Z: Discovered Module : DS
2020-03-04T16:19:19.262Z: Discovered Module : EventBroker
2020-03-04T16:19:19.278Z: Discovered Module : File
2020-03-04T16:19:19.294Z: Discovered Module : Flash
2020-03-04T16:19:19.294Z: rov_server_redirect: looking in: C:\Users\reda.elhail\eclipse\dropins
2020-03-04T16:19:19.309Z: rov_server_redirect: looking in: C:\Users\reda.elhail\eclipse\plugins
2020-03-04T16:19:19.309Z: rov_server_redirect: looking in: C:\Users\reda.elhail\eclipse\Eclipse.app\Contents\Eclipse\dropins
2020-03-04T16:19:19.316Z: rov_server_redirect: looking in: C:\Users\reda.elhail\eclipse\Eclipse.app\Contents\Eclipse\plugins
2020-03-04T16:19:19.316Z: Failed to load module : rov_server_redirect.js : TypeError: Arguments to path.join must be strings
    at f (path.js:204:15)
    at Object.filter (native)
    at Object.exports.join (path.js:209:40)
    at Object.<anonymous> (C:\Users\reda.elhail\win32\TICloudAgentHostApp\src\modules\rov_server_redirect.js:65:22)
    at Module._compile (module.js:456:26)
    at Object.Module._extensions..js (module.js:474:10)
    at Module.load (module.js:356:32)
    at Function.Module._load (module.js:312:12)
    at Module.require (module.js:364:17)
    at require (module.js:380:17)
2020-03-04T16:19:19.563Z: Discovered Module : Serial
2020-03-04T16:19:19.579Z: Discovered Module : TargetSupport
2020-03-04T16:19:19.682Z: Discovered Module : USB-HID
2020-03-04T16:19:19.682Z: Agent main module running on port 63303
2020-03-04T16:19:19.697Z: len=
2020-03-04T16:19:19.713Z:
2020-03-04T16:19:19.716Z: buf=
2020-03-04T16:19:19.716Z: {"port":63303,"version":"4.3"}

So what can I do?

Reda

over 5 years ago

0 Ki over 5 years ago

TI__Guru**** 476051 points

Hi Reda,

I have escalated this issue to the engineering team. As soon as I have an update, I will let you know.

Thanks

0 Ki over 5 years ago in reply to Ki

TI__Guru**** 476051 points

Your log looks fine (the one error in there can be ignored).

You mentioned an issue with "detecting" cloud agent. When exactly are you getting this issue? What are you doing when this issue occurs?

0 Reda EL HAIL over 5 years ago in reply to Ki

Prodigy 20 points

Hello Ki,

Thank you for the fast response.

I connected the card to the laptop, the Com ports are well detected in the device manager:

When I open the mmWave Demo Visualizer from this link

https://dev.ti.com/gallery/view/mmwave/mmWave_Demo_Visualizer/ver/2.1.0/

I go to settings >> serial ports and I've got this even if I already installed the TI cloud agent application

NB: I am a non administrator user.

0 Ki over 5 years ago in reply to Reda EL HAIL

TI__Guru**** 476051 points

Reda EL HAIL said:
NB: I am a non administrator user.

This might be the issue. You must be able to run the ticloudagent.exe with elevated (administrator) permissions. And it must be from your account - having a administrator log in with a separate administrator account to run the exe will not resolve the issue for your account.

You'll need to have your IT administrator give your account temporary elevated permissions to run executables as a administrator. Once ticloudagent.exe is installed, the you should be ok even if the elevated permissions are taken away.

If you cannot get this elevated permissions, then I'm afraid that you will not be able to use the TI Cloud debugger to connect to your board.

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CCS/AWR1642BOOST: TI Agent Cloud not detected