• State Resolved
  • Locked Locked
  • Replies 6 replies
  • Subscribers 53 subscribers
  • Views 652 views
  • Users 0 members are here
Support feedback
Options
Options

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

CCS/CCSTUDIO: TICloudAgent does not start in CCS

user6214043
Prodigy 40 points
Part Number: CCSTUDIO

Tool/software: Code Composer Studio

Hello,

I am having troubles getting TICloudAgent to start in CCS. TICloudAgent is installed and works fine when using the TI Cloud Tools website. I followed the steps in wiki Troubleshooting page, but logs are only created when CloudAgent is started in browser (both Firefox and Chrome) and it recognizes my device. In CCS the "Install" button in the top right corner with tool tip "Click to setup TICloudAgent" does not generate log file, but node.exe gets started. When I click on the Install button, following popup window with this message appears:

I tried reinstalling/deleting TICloudAgent files (with AppData), setting firewall settings, reinstalling CCS but to no success.

Any help is appreciated!

  • 0
    TI__Guru**** 451311 points

    Hello,

    user6214043 said:
    with tool tip "Click to setup TICloudAgent"

    I'm trying to find where you saw this option. The "Install" button in top right corner of your screenshot is to install the Toolbox package on your PC. I don't see any tooltip fro TICloudAgent. Can you provide the steps you took?

    Thanks

    ki

  • 0 in reply to Ki
    Prodigy 40 points

    Hello,

    "click to setup TICloudAgent" is the tooltip that is shown, when I hover over the Install button.
    Steps I took:

    1. Install mmWaveSDK 3.04.00.03

    2. Install CCS10.1.0

    3. Install TICloudAgent

    4. Installed Extensions for TICloudBridge for both Chrome and Firefox

    I am behind corporate firewall, so I set the CCS Network settings to Native with the proxy settings. I set the proxy settings in TICloudAgent as mentioned in Troubleshooting wiki page. I even tried moving CloudAgent installation to C:/ti as well editing registry as mentioned in one of the forum entries but nothing helps. When I try to install Toolbox or detect my device in CCS, I get that popup message (in initial post) and thats it. As mentioned, node.exe starts in the backround but no log is produced by CloudAgent.

    OS: Windows7

  • 0 in reply to user6214043
    TI__Guru**** 451311 points

    user6214043 said:
    "click to setup TICloudAgent" is the tooltip that is shown, when I hover over the Install button.

    Sorry for being a bit clueless here but can you show a screenshot of this tooltip and post it to this thread? I just want to be clear regarding this step.

  • 0 in reply to Ki
    Prodigy 40 points

    This is the mentioned tooltip. Bellow is the output from TICloudAgent ( when ticloudagent.bat is executed ).

    2020-06-17T07:28:09.917Z: main_chrome: Staring directory = C:\ti\TICloudAgent\src
2020-06-17T07:28:09.964Z: Starting Agent!
2020-06-17T07:28:10.026Z: Module( Agent )->Web socket server started!
2020-06-17T07:28:16.017Z: Overridden Proxy = 10.10.0.1:3128
2020-06-17T07:28:16.095Z: Discovered Module : DeviceDetector
2020-06-17T07:28:16.095Z: Discovered Module : DS
2020-06-17T07:28:16.095Z: Discovered Module : EventBroker
2020-06-17T07:28:16.110Z: Discovered Module : File
2020-06-17T07:28:16.110Z: Failed to load module : rex_redirect.js : Error: Cannot find module '../../../../tirex4/ti-rex-core/cloud-agent-module'
    at Function.Module._resolveFilename (module.js:547:15)
    at Function.Module._load (module.js:474:25)
    at Module.require (module.js:596:17)
    at require (internal/module.js:11:18)
    at Object.<anonymous> (C:\ti\TICloudAgent\src\modules\rex_redirect.js:3:19)
    at Module._compile (module.js:652:30)
    at Object.Module._extensions..js (module.js:663:10)
    at Module.load (module.js:565:32)
    at tryModuleLoad (module.js:505:12)
    at Function.Module._load (module.js:497:3)
2020-06-17T07:28:16.126Z: rov_server_redirect: looking in: C:\eclipse\dropins
2020-06-17T07:28:16.126Z: rov_server_redirect: looking in: C:\eclipse\plugins
2020-06-17T07:28:16.126Z: rov_server_redirect: looking in: C:\eclipse\Eclipse.app\Contents\Eclipse\dropins
2020-06-17T07:28:16.126Z: rov_server_redirect: looking in: C:\eclipse\Eclipse.app\Contents\Eclipse\plugins
2020-06-17T07:28:16.126Z: Failed to load module : rov_server_redirect.js : Error: rov_server.js was not found (this is expected in cloud)
    at Object.<anonymous> (C:\ti\TICloudAgent\src\modules\rov_server_redirect.js:65:11)
    at Module._compile (module.js:652:30)
    at Object.Module._extensions..js (module.js:663:10)
    at Module.load (module.js:565:32)
    at tryModuleLoad (module.js:505:12)
    at Function.Module._load (module.js:497:3)
    at Module.require (module.js:596:17)
    at require (internal/module.js:11:18)
    at module_1.createModule.then (C:\ti\TICloudAgent\src\host_agent.js:22:42)
    at <anonymous>
2020-06-17T07:28:16.719Z: Discovered Module : Serial
2020-06-17T07:28:16.750Z: Discovered Module : TargetSupport
2020-06-17T07:28:16.781Z: Discovered Module : USB
2020-06-17T07:28:16.844Z: Discovered Module : USB-HID
2020-06-17T07:28:16.844Z: Agent main module running on port 49227
2020-06-17T07:28:16.844Z: len=
2020-06-17T07:28:16.844Z:    
2020-06-17T07:28:16.844Z: buf=
2020-06-17T07:28:16.844Z: {"port":49227,"version":"4.8"}

  • 0 in reply to user6214043
    TI__Guru**** 451311 points

    Hello,

    Sorry for the delayed response. There has been a TI Cloud Agent update recently and I'm wondering if you can update the installation on your system and see if it works with both website and inside CCS

    Thanks

    ki

  • 0 in reply to Ki
    Prodigy 40 points

    Hello,

    Updated TI Cloud Agent seems to have fixed this problem. Thank you for your help!