CCS: issue installing CCS

Gilberto Zamarron

Prodigy 140 points

Tool/software: Code Composer Studio

Hello,

I have been have an issue installing 10.1.0.00010 using the on demand installer on windows 10 x64-based pc,

Processor Intel(R) Core(TM) i7-8550U . Real-time protection virus was set to off on windows security.

. I received the following error below.

over 5 years ago

0 Ki over 5 years ago

TI__Guru**** 482171 points

Hello

The links to all your screenshots is broken. Please see the below faq and try again.

https://e2e.ti.com/support/tools/ccs/f/81/t/821597

Thanks

0 Gilberto Zamarron over 5 years ago in reply to Ki

Prodigy 140 points

Thank you for the quick response. Attached are the error message that I received.

0 Ki over 5 years ago in reply to Gilberto Zamarron

TI__Guru**** 482171 points

Can you provide all install logs in:

https://software-dl.ti.com/ccs/esd/documents/ccs_diagnostic-logs.html#ccs-installation-logs

Thanks

0 Gilberto Zamarron over 5 years ago in reply to Ki

Prodigy 140 points

6787.install_logs.zip

0 Ki over 5 years ago in reply to Gilberto Zamarron

TI__Guru**** 482171 points

Thanks. I brought the thread to the attention of our installer expert.

0 Gilberto Zamarron over 5 years ago in reply to Ki

Prodigy 140 points

Thank you.

0 danishinnis over 5 years ago in reply to Gilberto Zamarron

TI__Mastermind 22060 points

Hi,

Could you check permissions on the folder c:/Users/gzama/TI/CCSInternalReferences? It looks like either a permission problem or disk space problem because it's failing to write to that folder.

Thanks,

Danish

0 Gilberto Zamarron over 5 years ago in reply to danishinnis

Prodigy 140 points

hello,

I attempted what you mentioned and it did seem to be a permissions problem. For some reason when I corrected the permission issue I attempted it in chrome and had no success. Then I tried installing it on internet explorer with the permissions issue fixed and it work for me.

Thank you,

Code Composer Studio™︎

Code Composer Studio forum

CCS: issue installing CCS