Why is Code Composer Studio Forum not available if I select a Part Number?

Ulf Samuelsson

Expert 1010 points

Other Parts Discussed in Thread: TMS570LC4357, UNIFLASH

If I select my part: "TMS570LC4357",
then the drop down list only has "Other microcontrollers forum" as an option.

If I want to put a question in this forum, I have to remove the part number.

over 4 years ago

0 Ki over 4 years ago

TI__Guru**** 475381 points

Hello,

The forum support model have been changed recently. All issues (including issues related to host tools like CCS) should first go to the device forum. From there, the device experts will review the question to see if it is a CCS (or UniFlash, GC, etc) specific issue that needs to be escalated to the CCS team.

Hence you should post in the Hercules forum, even if seems mostly a CCS specific question.

Thanks

0 Ulf Samuelsson over 4 years ago in reply to Ki

Expert 1010 points

If I have a Hercules Microcontroller, why is only "other microcontroller" a choice and not the Hercules Microcontroller Forum?

0 LeonardEllis over 4 years ago in reply to Ulf Samuelsson

TI__Guru 71526 points

Hello Ulf,

When designating the part number, the request is routed to the correct Product Group to provide a response. What part number did you designate in your post?

Regards,

~Leonard

0 Ulf Samuelsson over 4 years ago in reply to LeonardEllis

Expert 1010 points

TMS570LC4357.

0 LeonardEllis over 4 years ago in reply to Ulf Samuelsson

TI__Guru 71526 points

Hi Ulf,

As previously mentioned, entering the part number will ensure the post is routed to the correct Product Group, regardless of the Forum designation.

Regards,

~Leonard

0 Ulf Samuelsson over 4 years ago in reply to LeonardEllis

Expert 1010 points

Why is "other Microcontroller" the right group for a
"Hercules Safety Microcontroller" and not the
"Hercules Safety Microcontroller" Forum?

I think this is a simple mistake in the setup.

Even if it is routed to the right product group, it means that users will not find Hercules related questions, if they are in the wrong forum

+1 LeonardEllis over 4 years ago in reply to Ulf Samuelsson

TI__Guru 71526 points

Hello Ulf,

I understand your suggestion and reasoning, and certainly appreciate your feedback. Thanks for taking the time to raise the issue. I will ensure the team that produces the routing selection for E2E Forums is aware of your concerns.

Thanks again for your input.

~Leonard

Code Composer Studio™︎

Code Composer Studio forum

Why is Code Composer Studio Forum not available if I select a Part Number?