Requesting Pspice for TI

Hi Kuramochi,

Please give 24 hours as it may take some time if the request needs to be reviewed and approved manually. If no email is received at that time, please send me the  email used to sign in when making the request. You can send that using the messaging function of this forum.

Thanks,

JC

Hi JC-san,

I send the customer's address via private message.

My customer has not already received the mail.

Could you check it?

Best Regards,

Kuramochi

Tadahiko-san,

I can ask. Would you please share the email address on that myTI account? Please send me a private message.

Thanks,
JC

JC-san,

I sent the private message four days ago.

Best Regards,

Kuramochi

hmm, and I already checked. The user got the approval and an email was manually sent on May 25, 2021 9:54 AM UTC-5. Would you please ask the user to look for an email from that time?

Thanks,
JC

JC Zhu-san,

Not only he but also his colleague also seems to not get the mail.

I sent the address via private message, could you check it also?

And is there a way to progress the install except for receiving the mail?

Best Regards,

Kuramochi

Tadahiko-san,

Please have them check with the company IT team to see if the email sent on May 25, 2021 9:54 AM UTC-5 got deleted. The fact that two users having the same problem indicates something systematic.

Thanks,
JC

JC-san,

Thank you for your reply.

Though customers try to install by inputting KEY ACCESS directly, the following message appears;

How should we avoid this error?

Best Regards,

Kuramochi

Tadahiko-san,

Please share the user's log file according to this thread: 

https://e2e.ti.com/support/tools/sim-hw-system-design/f/simulation-hardware-system-design-tools-forum/988722/faq-pspice-for-ti-what-information-is-needed-for-troubleshooting

Thanks,
JC

Hi JC-san,

I shared it via private message.

Could you check it?

Best Regards,

Kuramochi

Tadahiko-san,

I just replied. Please check.

Thanks,
JC