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PSPICE-FOR-TI: Installation interface disappeared

Part Number: PSPICE-FOR-TI

Hi Team,

Our customer can't install PSpice-for-TI because during installation, the interface suddenly disappeared. He suspected that the installation package is broken. During installation, the last screen that he saw is the screenshot below. Our customer is using Windows 10. What could be the cause of this installation failure?

Regards,

Danilo