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PSPICE-FOR-TI: Crash when Installation

shu lizhong
Prodigy 10 points
Part Number: PSPICE-FOR-TI

After double clicking to run the SW, it automatically minimizes and crashes after a few seconds. No prompts. Pls see the video.

  • 0
    TI__Mastermind 20460 points

    Hi Lizhong,
    Can you check if you have Endpoint Protector? I've seen something similar with another instance where Endpoint Protector had to be updated to allow PSpice to run at the company level.
    I'll also open an internal ticket to look into this assuming that it's not Endpoint (also, please check with your IT to see if there's some other Virus protection software preventing installation).
    Regards,
    David

  • 0 in reply to David Larkin
    TI__Mastermind 20460 points

    Please check your antivirus logs and see if you can add this .exe to the exception list. Updating the policies may allow the exe to run and complete installation.

    Additionally, can you post the text log file, cdsPspiceTIlog.txt?

    You can find that at C:\Users\<your user profile>\AppData\Roaming\Cadence\PSpiceTIInstall

    David

  • 0 in reply to David Larkin
    TI__Mastermind 20460 points

    Hi Shu,

    Any change? Were you able to install. If not, can you provide the file requested above?

    David