Hi
When i try to install PSpice i get an error that says "an internal error occurred. Please go to TI e2e:" with an error code (-1)
I can see other people have had the same issue but i can not find a solution
Can you please help?
Thank you
This thread has been locked.
If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.
Hi
When i try to install PSpice i get an error that says "an internal error occurred. Please go to TI e2e:" with an error code (-1)
I can see other people have had the same issue but i can not find a solution
Can you please help?
Thank you
Hi Seyed,
We've seen a sudden increase in this error. I'll let you know as soon as we get it resolved.
Thank you for your patience,
David
Hi David,
At the E2EChina forum, two users are experiencing the same problem. Please contact me if additional information is required for resolution. I will ask these two users and submit them to you.
Best Regards,
Amy
Thanks Amy. Submitting is the best way to track and resolve this. The wave of tickets has provided the needed incentive to get resources directed to fix this.
I'll let everyone know when the fix is in.
David
Hi Seyed,
Please try again. Another user has reported success in installing PSpice for TI.
David
Hi David,
Thank you for your reply.
One of our users has reported that the installation software and the access key sent to him by his colleagues was successfully installed. However, another user reinstalling, re-request and then installing does not resolve the issue.
Best Regards,
Amy
Hi David, the second user mentioned above can be successfully installed today.
Have them replace the config file at the following location
%AppData%\Cadence\PSpiceTIInstall
File:
<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<startup>
<supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.5"/>
<supportedRuntime version="v4.0"/>
<supportedRuntime version="v2.0.50727"/>
</startup>
</configuration>
David
Hi David,
Thank you for your concern and support! By the time I last responded to you, both of my customers' issues had been resolved. Thank you.