LMG3522R030: Cannot sign in to PSPICE for TI. Error code - 2008

Hi Jeff,

Is this a new install?

Did it work before?

Based on your response, I'll ask for some files to dig in further.

David

New install.

Please go to the following lcoation %appdata%\Cadence\PSpiceTIInstall and upload the file cdsPspiceTIlog.txt

Can you check if there is a file called license.txt at %appdata%\Cadence\VBL\TI_PSice_231\license?

David

It never even installs.

I have Windows10 and there's no "appdata" directory.

No Cadence directory in "program data".

Hi Jeff,

Well, there's a first time for everything. Let me bump this to Cadence. 

David

I posted the file here but TI says it's SPAM and I will be permanently kicked out if I don't file an appeal!

WTH?

Hey Jeff,

What were you trying to post? There shoudl be no problem with using Insert - Image/Video/File. 

Did folders get created on your computer? 

e.g. C:\cds_spb_home

David

Hi Jeff,

Just re-read your message.

%appdata% is a shortcut when you open the search panel.

It will go to C:\Users\<yourpcaccount>\AppData\Roaming

e.g. for me: C:\Users\a0187457\AppData\Roaming

Please double check for the install files.

David

I uploaded the log file but I cannot find the license file.

Contents of: C:\Users\Jeff_*****\AppData\Roaming\Cadence\PSpiceTIInstall

Can you show me your %appdata%\Cadence folder?

Is there a VBL in there? That should have a license folder that contains the license.txt file.

No VBL, just PSpiceTTIInstall

There definitely should be a VBL folder. Something went wrong during the installation. 

Do you have admin access? 

Please try the following:

Uninstall PSpice for TI.

Re-boot your computer.

Install again.

After install, check to see if VBL is there. 

David

I deleted the Cadence folder and reinstalled, this time as admin but same result - no VBL folder.

Nothing to uninstall - it never gets that far - it flags the error immediately.

I uploaded the log file but it isn't showing up here.

Hi Jeff,

Would you be avalable for a call in the morning this week? 

David

I received an email to connect by phone but can't reply to it.

Forum didn't update right away - yes, you can call me after 10AM East coast time.

Thanks Jeff. I've asked Shikhar to setup a meeting.

David

Hi Jeff,

Did you IT get the TLS1.2 unblocked?

Is the authentication error gone and you've been able to install?

Any good news? All good news?

Regards,

David

Nothing worked - upgraded all MS stuff and no joy.

Others here had no problem installing on similar pcs.

We punted because I'm getting a new pc in a few days and I'll try again.

...Jeff