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Tool/software:
Hello,
I get following error when trying to install the PSPICE-FOR-TI software.
I have admin rights to install the software.
I tried downloading the software package again. The new package also shown same error.
Thanks & Regards,
Shridhar.
Hi Shridhar,
Let's collect a little data to see if we can figure this out. The file that you'll generage may have info to guide us. Please post here.
Please setup an environment variable as follows:
CDS_LIC_QA_TesT environment variable
The CDS_LIC_QA_TesT environment variable is a testability code that is set on the client system running the Cadence tools. The variable is set for troubleshooting Licensing issues. CDS_LIC_QA_TesT must be set before the invocation of the Cadence tool. The value of this variable is any writable area on your system.
Windows:
Access the Windows button, search for edit environment variables for your account.
New > CDS_LIC_QA_TesT = c:\cadence\qalog.txt
After setting this variable, invoke the tool. If you get a Licensing error, send the qalog.txt file to Customer Support. The qalog.txt file can grow quite large over time. Hence, it is best to unset the variable when your problem is solved.
Note: Do not set this variable in c:\ drive as you may not have write permission there and the file will not get created. Please set it either in c:\cadence or in a different drive like d:\
David.
Hello David,
Please find the QALOG file attached.
Thanks & Regards,
Shridhar.
11/21/2024 09:27:42 (pid-31384-26448): (vbl) Get Product Key called with bundle name: TI_PSpice_174
11/21/2024 09:27:42 (pid-31384-26448): (vbl) VBL version: (23.02-s005)
11/21/2024 09:27:42 (pid-31384-26448): (vbl) Licensing errors/warnings set in product_key flow
11/21/2024 09:27:42 (pid-31384-26448): (mfp) MFP version: (22.01-d007)
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Get hw addresses called with upOnly=False
11/21/2024 09:27:42 (pid-31384-26448): (mfp) HW addresses:
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking: mac=842afdc394ed addlen=6 type=6 status=2 len=448 index=11 flags=1c4 connType=1 tunType=0 name={4FFE92AE-EE08-41EA-BBE0-6A2E3F884221}
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Friendly name: Ethernet
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Setting as primary
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking: mac=8cc681698ae4 addlen=6 type=71 status=2 len=448 index=13 flags=1c5 connType=1 tunType=0 name={6345535C-841A-4C44-A490-D333D561F9A9}
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Friendly name: Local Area Connection* 1
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking: mac=8ec681698ae3 addlen=6 type=71 status=2 len=448 index=2 flags=1c5 connType=1 tunType=0 name={0524CF27-7E93-4D93-ACD2-B9F52428B1EF}
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Friendly name: Local Area Connection* 2
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking: mac=54bf6409441b addlen=6 type=6 status=1 len=448 index=23 flags=1c5 connType=1 tunType=0 name={AA540139-B7BE-4301-9A7E-C79FDF11190B}
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Friendly name: Ethernet 4
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking: mac=8cc681698ae3 addlen=6 type=71 status=2 len=448 index=27 flags=1c5 connType=1 tunType=0 name={F753D213-3A6A-429D-88A8-3F8C40CCED47}
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Friendly name: Wi-Fi
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Setting as primary
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking: mac=8cc681698ae7 addlen=6 type=6 status=2 len=448 index=24 flags=1c5 connType=1 tunType=0 name={D2F11306-319A-40A2-AD79-11C93339E9ED}
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Friendly name: Bluetooth Network Connection
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking: mac=0 addlen=0 type=24 status=1 len=448 index=1 flags=181 connType=1 tunType=0 name={8753978B-9C4B-11EA-BDBA-806E6F6E6963}
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Skipping as lookup
11/21/2024 09:27:42 (pid-31384-26448): (mfp) HW addresses end
11/21/2024 09:27:42 (pid-31384-26448): (vbl) After get HW Address: 0
11/21/2024 09:27:42 (pid-31384-26448): (vbl) After hostname: 0
11/21/2024 09:27:42 (pid-31384-26448): (vbl) Populated hostname: LT5CG03332HX
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Getting SMBIOS for type 0...
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Iterating of SMBIOS headers, total length 2425 bytes...
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking SMBIOS header at offset 0000000000000000
11/21/2024 09:27:42 (pid-31384-26448): (mfp) SMBIOS header type is 43
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking SMBIOS header at offset 0000000000000028
11/21/2024 09:27:42 (pid-31384-26448): (mfp) SMBIOS header type is 0
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking SMBIOS header at offset 0000000000000063
11/21/2024 09:27:42 (pid-31384-26448): (mfp) SMBIOS header type is 1
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Populated BIOS uuid: E1C7C96F-4C5A-5B22-50A6-3F92AB26A005
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Populate count of PCI lines - 26
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Done iterating over SMBIOS headers, stopped at offset 0000000000000063
11/21/2024 09:27:42 (pid-31384-26448): (vbl) After BiosHardDiskInfo: 0
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Getting SMBIOS for type 1...
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Iterating of SMBIOS headers, total length 2425 bytes...
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking SMBIOS header at offset 0000000000000000
11/21/2024 09:27:42 (pid-31384-26448): (mfp) SMBIOS header type is 43
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking SMBIOS header at offset 0000000000000028
11/21/2024 09:27:42 (pid-31384-26448): (mfp) SMBIOS header type is 0
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Checking SMBIOS header at offset 0000000000000063
11/21/2024 09:27:42 (pid-31384-26448): (mfp) SMBIOS header type is 1
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Populated Manufacturer - "HP"
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Populated serial num - "5CG03332HX"
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Populated product name - "HP EliteBook 830 G6"
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Done iterating over SMBIOS headers, stopped at offset 0000000000000063
11/21/2024 09:27:42 (pid-31384-26448): (vbl) After hardwareInfo: 0
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Reported number of processors: 8
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Querying number of physical cores...
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Populated number of physical cores - 4
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Calculated threads per core: 2
11/21/2024 09:27:42 (pid-31384-26448): (vbl) After cpuInfo: 0
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Reported processor architecture 9
11/21/2024 09:27:42 (pid-31384-26448): (vbl) After OSInfo: 0
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Iterating over physical drives...
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Populated physical disk "\\.\PhysicalDrive0" serial number: "0025_3882_01B7_A30B."
11/21/2024 09:27:42 (pid-31384-26448): (mfp) Done iterating over physical drives
11/21/2024 09:27:42 (pid-31384-26448): (vbl) After hard disk info: 0
11/21/2024 09:27:42 (pid-31384-26448): (vbl) Endpoint URL is: https://cdsplicwc.cadence.com/chws/b2c/v2
11/21/2024 09:27:42 (pid-31384-26448): (vbl) Sending request to: /getProductKey/
11/21/2024 09:27:42 (pid-31384-26448): (vbl) Request X-Request-ID: 36847b50-ee1f-48cd-9d8c-155a25d4ce7d
11/21/2024 09:27:42 (pid-31384-26448): (vbl) Server challenge key: 026434044576c53568f02fb427f43a36ff95167a5486057f8da880e0e153ea4e66
11/21/2024 09:27:43 (pid-31384-34976): (vbl) Certificate issued to: cdsplicwc.cadence.com
11/21/2024 09:27:44 (pid-31384-18564): (vbl) Response REQUEST_CORRELATION_ID: 36847b50-ee1f-48cd-9d8c-155a25d4ce7d
11/21/2024 09:27:44 (pid-31384-18564): (vbl) Response CHALLENGE RESPONSE: 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
11/21/2024 09:27:44 (pid-31384-26448): (vbl) Successfully received reply for getProductKey/
11/21/2024 09:27:44 (pid-31384-26448): (vbl) Successfully parsed reply for getProductKey/
11/21/2024 09:27:44 (pid-31384-26448): (vbl) Mapping Chws Error code: (-18) to Vbl Internal Error code: (-2029).
11/21/2024 09:27:44 (pid-31384-26448): (vbl) Setting ChwsLastErrCode: -18
11/21/2024 09:27:44 (pid-31384-26448): (vbl) Setting LastErrCode: -2029
11/21/2024 09:27:44 (pid-31384-26448): (vbl) GetProductKey Request has returned response code: <-18> and message: "Invalid token.Please reinstall or contact support."
11/21/2024 09:27:44 (pid-31384-26448): (vbl) Setting LastErrCode: -2029
11/21/2024 09:27:44 (pid-31384-26448): (vbl) Get Product Key finished with -2029
11/21/2024 09:27:44 (pid-31384-26448): (vbl) Mapping Vbl Internal Error code: (-2029) to Public Error Code: (-1)
11/21/2024 09:27:44 (pid-31384-26448): (vbl) Licensing errors/warnings product_key flow: 1
11/21/2024 09:27:44 (pid-31384-26448): (vbl) Licensing errors/warnings product_key flow: 1
Alright, that's really weird. Code -18 is for a Denied or Revoked product key (as determined by Export Compliance).
Given that you are a TI employee, I don't see how that's possible.
I'll check into this further
David