PSPICE-FOR-TI: You have reached the concurrent device access limit.

Tool/software:

Dear Support Team,

I seem to have an issue install PSpice For TI on my new work computer. 

The following message appears and the installation then fails:

'You have reached the concurrent device access limit.

Too many devices are attempting to connect with the same access key.'

Could you remove all old devices from my license

my e-mail is hua.xiwen@avaldata.co.jp

Thank you!