PSPICE-FOR-TI: Failing to Download License File

Alexander Hyde

Part Number: PSPICE-FOR-TI

Tool/software:

The PSpice-for-TI installer is failing to download the license file at the end of the installation process. I've tried some suggested fixes from TI Customer Support and they haven't worked. Below is a description of this in more detail:

When the installer finishes it gives me the below message:

When I then click "Yes" I am shown the below message:

If I select "Restart now" and "Finish", my computer restarts. If I then try and run PSPICE For TI, I am greeted with the following message:

If I try and run the installer again, the exact same process repeats.

TI Customer Support suggested the following steps to fix this issue:

"(1) Please uninstall using add/remove program. Then re-install in admin mode.

(2) If you've setup the environment variable and it doesn't work. Please attach the qalog.txt so we can check it further.

(3) If it does work, please remove the environment variable as it will continue to collect data and get very large over time."

I've tried these steps and it doesn't work; I still get the same outcome. There was no "qalog.txt" file generated.

Any ideas?

5 months ago

0 JC Zhu 5 months ago

TI__Mastermind 37520 points

Hi,

Please share the file "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Cadence\PSpiceTIInstall\cdsPspiceTIlog.txt".

Thanks,
JC

0 Alexander Hyde 5 months ago in reply to JC Zhu

Prodigy 10 points

3000.cdsPspiceTIlog.txt

Note, in the recommended solutions from TI support, I don't think I properly set up the environment variable, so am also going to do that, uninstall the software, reboot and attempt a re-install in admin mode. Will let you know the result of that as well.

0 JC Zhu 5 months ago in reply to Alexander Hyde

TI__Mastermind 37520 points

Let's wait until the developers review the log file.

Thanks,
JC

0 Alexander Hyde 5 months ago in reply to JC Zhu

Prodigy 10 points

4863.qalog.txt

0 Alexander Hyde 5 months ago in reply to Alexander Hyde

Prodigy 10 points

Here's a qalog.txt after setting up the environment variable. I did an uninstall, reboot, re-install with the environment variable in admin mode and the program successfully installed and opened. However, I then closed the program, removed the environment variable (as is generally recommended) and now strange things are happening: my computer can't see PSpice in the list of installed apps (as such I can't uninstall it or run it by trying to search for it); I manually located C:\Cadence\PSpiceTI\tools\bin\pspice.exe and C:\Cadence\PSpiceTI\tools\bin\Capture.exe in an attempt to try and run the program again but they both result in the same error message shown in the picture of my post. Hopefully the qalog.txt helps to sort this.

+1 JC Zhu 5 months ago in reply to Alexander Hyde

TI__Mastermind 37520 points

Hi Alex,

Would you please try running PSpice for TI again to see if the license file can be retrieved? I heard that there was a server outage. If it does not run, please reinstall.

Thanks,
JC

0 Alexander Hyde 5 months ago in reply to JC Zhu

Prodigy 10 points

Did a reinstall with the environment variable set again and it is now working.

0 JC Zhu 5 months ago in reply to Alexander Hyde

TI__Mastermind 37520 points

which environment variable?

0 Alexander Hyde 5 months ago in reply to JC Zhu

Prodigy 10 points

CDS_LIC_QA_TesT set to C:\Cadence\qalog.txt

0 JC Zhu 5 months ago in reply to Alexander Hyde

TI__Mastermind 37520 points

that is not necessary to install PSpice for TI. It's only for troubleshooting when there's a problem. The license issue was due to a server outage, not your machines.

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PSPICE-FOR-TI: Failing to Download License File