PSPICE-FOR-TI: Pspice installation issue

Hi Ram,

Would you please provide this file?

"C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Cadence\PSpiceTIInstall\cdsPspiceTIlog.txt"

Thanks,
JC

Hello JC Zhu,

Apologies for the delayed response.

Please find the cdsPspiceTIlog.txt file attached

16:13:10 14 April 2025 : parameter count = 1
16:13:10 14 April 2025 : -wrapper
16:13:10 14 April 2025 : Module Name: TIPSpice.exe
16:13:10 14 April 2025 : Server OS = False
16:13:10 14 April 2025 : Operating system version : 10.0.0.0
16:13:10 14 April 2025 : Checking for proxy
16:13:11 14 April 2025 : {
"LibUpdate_DeltaZip": "">software-dl.ti.com/.../delta.zip",
"LibUpdate_VersionTxt": "">software-dl.ti.com/.../Pspice_Lib_Version.txt",
"LibUpdate_UpdateDelta": "">software-dl.ti.com/.../UpdateDelta.json",
"LibUpdate_UpdateConfig": "">software-dl.ti.com/.../UpdateConfigure.json",
"LibUpdate_LibMetadata": "">software-dl.ti.com/.../library.json",
"LibFirstInstall_LibraryZip": "">software-dl.ti.com/.../library.zip",
"LibFirstInstall_LatestVersion": "23.10.001",
"Installer_DownloadXML": "">software-dl.ti.com/.../PSpiceForTIXML.xml",
"Installer_BasePath": "">software-dl.ti.com/.../installer",
"Installer_DownloadSetup": "">software-dl.ti.com/.../PSpice-For-TI_setup.exe",
"Licensing_URL": "">cdsplicwc.cadence.com/.../v1",
"SoftwareUpdate_Expiry": {
"Timestamp": "01:15:2099 15:07:19 GMT",
"RegularMessage": {
"PreHyperLink": "A new software update is available. Click Install to start the download. By installing the update, you accept the ",
"HyperLink": "license agreement",
"PostHyperLink": "."
},
"ForceMessage": {
"PreHyperLink": "Latest updates must be installed to run the software. Click Install to start the download. By installing the update, you accept the",
"HyperLink": "license agreement",
"PostHyperLink": ". Click Cancel to exit."
}
},
"UTM_Keyword": {
"TIPSpice_Install": "HQS=pspiceforti",
"Full_Install": "HQS=pspiceforti"
},
"TI_URLs_Version": [
"17_4_2020_S006",
"17_4_2020_S009",
"23_1_2024_S001"
]
}
16:13:11 14 April 2025 : Checking if Licensing URL is accessible
16:13:12 14 April 2025 : Initializing
16:13:12 14 April 2025 : Downloading URLs file from : pcb.cadence.com/.../TI_URLs.txt
16:13:13 14 April 2025 : Response Content length = 1766
16:13:13 14 April 2025 : C:\Users\chintapallive.c\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1766
16:13:13 14 April 2025 : Reading Json URL File
16:13:13 14 April 2025 : setting media download server URL from Json File
16:13:13 14 April 2025 : setting default production Dll server URL
16:13:13 14 April 2025 : Chws URL is: cdsplicwc.cadence.com/.../v2
16:13:13 14 April 2025 : DownloadServerPath is: software-dl.ti.com/.../installer
16:13:14 14 April 2025 : ReleaseVersion in XML: 23.10.001 InstalledVersion on system: 17.40.009
16:13:14 14 April 2025 : Check if CDS_HOME is set
16:13:14 14 April 2025 : Neither CDS_HOME nor HOME exists on the machine in update mode.
16:13:14 14 April 2025 : Message: Neither CDS_HOME nor HOME exists on the machine during update.
CDS_HOME will be set to default working directory : C:\cds_spb_home
Click Yes to continue or No to abort the installation.
16:13:27 14 April 2025 : ReleaseVersion in XML: 23.10.001 InstalledVersion on system: 17.40.009
16:13:27 14 April 2025 : Manual update mode
16:13:27 14 April 2025 : LaunchTIPSpiceDlgs()
16:13:27 14 April 2025 : Checking for memory space
16:13:27 14 April 2025 : Memory space available
16:13:27 14 April 2025 : Fetching user account
16:13:28 14 April 2025 : error_code cdsVblGetProductKey: -30
16:13:28 14 April 2025 : Error fetching Product Key
16:13:28 14 April 2025 : strErrorMsgDesc: Unable to access user licensing data. For further assistance, go to http://e2e.ti.com. (-2014)
16:13:28 14 April 2025 : Product Key Retrieval failed in update mode with error : Unable to access user licensing data. For further assistance, go to http://e2e.ti.com. (-2014)
16:13:28 14 April 2025 : Message: Unable to access user licensing data. For further assistance, go to http://e2e.ti.com. (-2014)
16:13:33 14 April 2025 : Aborting update installation.
16:14:06 14 April 2025 : parameter count = 1
16:14:06 14 April 2025 : -wrapper
16:14:06 14 April 2025 : Module Name: TIPSpice.exe
16:14:06 14 April 2025 : Server OS = False
16:14:06 14 April 2025 : Operating system version : 10.0.0.0
16:14:06 14 April 2025 : Checking for proxy
16:14:07 14 April 2025 : {
"LibUpdate_DeltaZip": "">software-dl.ti.com/.../delta.zip",
"LibUpdate_VersionTxt": "">software-dl.ti.com/.../Pspice_Lib_Version.txt",
"LibUpdate_UpdateDelta": "">software-dl.ti.com/.../UpdateDelta.json",
"LibUpdate_UpdateConfig": "">software-dl.ti.com/.../UpdateConfigure.json",
"LibUpdate_LibMetadata": "">software-dl.ti.com/.../library.json",
"LibFirstInstall_LibraryZip": "">software-dl.ti.com/.../library.zip",
"LibFirstInstall_LatestVersion": "23.10.001",
"Installer_DownloadXML": "">software-dl.ti.com/.../PSpiceForTIXML.xml",
"Installer_BasePath": "">software-dl.ti.com/.../installer",
"Installer_DownloadSetup": "">software-dl.ti.com/.../PSpice-For-TI_setup.exe",
"Licensing_URL": "">cdsplicwc.cadence.com/.../v1",
"SoftwareUpdate_Expiry": {
"Timestamp": "01:15:2099 15:07:19 GMT",
"RegularMessage": {
"PreHyperLink": "A new software update is available. Click Install to start the download. By installing the update, you accept the ",
"HyperLink": "license agreement",
"PostHyperLink": "."
},
"ForceMessage": {
"PreHyperLink": "Latest updates must be installed to run the software. Click Install to start the download. By installing the update, you accept the",
"HyperLink": "license agreement",
"PostHyperLink": ". Click Cancel to exit."
}
},
"UTM_Keyword": {
"TIPSpice_Install": "HQS=pspiceforti",
"Full_Install": "HQS=pspiceforti"
},
"TI_URLs_Version": [
"17_4_2020_S006",
"17_4_2020_S009",
"23_1_2024_S001"
]
}
16:14:07 14 April 2025 : Checking if Licensing URL is accessible
16:14:08 14 April 2025 : Initializing
16:14:08 14 April 2025 : Deleting file : C:\Users\chintapallive.c\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
16:14:08 14 April 2025 : Downloading URLs file from : pcb.cadence.com/.../TI_URLs.txt
16:14:08 14 April 2025 : Response Content length = 1766
16:14:08 14 April 2025 : C:\Users\chintapallive.c\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1766
16:14:08 14 April 2025 : Reading Json URL File
16:14:08 14 April 2025 : setting media download server URL from Json File
16:14:08 14 April 2025 : setting default production Dll server URL
16:14:08 14 April 2025 : Chws URL is: cdsplicwc.cadence.com/.../v2
16:14:08 14 April 2025 : DownloadServerPath is: software-dl.ti.com/.../installer
16:14:10 14 April 2025 : ReleaseVersion in XML: 23.10.001 InstalledVersion on system: 17.40.009
16:14:10 14 April 2025 : Check if CDS_HOME is set
16:14:10 14 April 2025 : Neither CDS_HOME nor HOME exists on the machine in update mode.
16:14:10 14 April 2025 : Message: Neither CDS_HOME nor HOME exists on the machine during update.
CDS_HOME will be set to default working directory : C:\cds_spb_home
Click Yes to continue or No to abort the installation.
16:14:33 14 April 2025 : ReleaseVersion in XML: 23.10.001 InstalledVersion on system: 17.40.009
16:14:33 14 April 2025 : Manual update mode
16:14:33 14 April 2025 : LaunchTIPSpiceDlgs()
16:14:34 14 April 2025 : Checking for memory space
16:14:34 14 April 2025 : Memory space available
16:14:34 14 April 2025 : Fetching user account
16:14:34 14 April 2025 : error_code cdsVblGetProductKey: -30
16:14:34 14 April 2025 : Error fetching Product Key
16:14:34 14 April 2025 : strErrorMsgDesc: Unable to access user licensing data. For further assistance, go to http://e2e.ti.com. (-2014)
16:14:34 14 April 2025 : Product Key Retrieval failed in update mode with error : Unable to access user licensing data. For further assistance, go to http://e2e.ti.com. (-2014)
16:14:34 14 April 2025 : Message: Unable to access user licensing data. For further assistance, go to http://e2e.ti.com. (-2014)
16:33:00 14 April 2025 : Aborting update installation.

Hi Ram,

would you please provide this file as well?

"C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Cadence\PSpiceTIInstall\cdsPSpiceNetworkStatus.txt"

Thanks,

JC

Yes, Sure.

Please find the cdsPSpiceNetworkStatus.txt file attached.

The PSpice for TI installer accesses the internet to download and install various packages. Before starting the installer, ensure the following:
1. Internet connection is available
2. Security protocol TLS 1.2 is enabled
3. Following endpoints or resource locations are accessible from the system:
a. pcb.cadence.com/startPages
b. software-dl.ti.com/pspice
c. cdsplicwc.cadence.com/chws
If proxy credentials are required to access the Internet, provide the same when requested by the installer.

16:14:06 14 April 2025 : *****CONNECTION STATUS CHECK*****
16:14:06 14 April 2025 : Internet Connection : Available (Passed)
16:14:06 14 April 2025 : Security Protocol TLS 1.2: Available. If PSpice for TI installation fails, unblock TLS 1.2
16:14:07 14 April 2025 : Proxy Test : Proxy Credentials not needed

Thanks. We'll look into this.

-JC

Hi Ram,

Would you please ask your IT team to unblock TLS 1.2, as suggested in the log file?

Thanks,

JC