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PSPICE-FOR-TI: Concurrent device limit reached

Part Number: PSPICE-FOR-TI

Tool/software:

I had some issues with PSPICE for TI and went through the process of requesting a new download and key using my TI account.

When I get to the step where I have to fill out my Email and Acccess Key, I get an error:

"You have reached the concurrent device access limit. Too many devices re attempting to connect with the same access key. For further assistance go to e2e.ti.com"

...So here I am. Can anyone help?

Thanks

Andrew