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PSPICE-FOR-TI: PSPICE installation error (windows10)

Mouhanned Brahim
Prodigy 40 points
Part Number: PSPICE-FOR-TI

Tool/software:

Hi,

When I try to launch the .exe file downloaded from the TI website, I have this error message:

What is this issue? and how i can resolve it

Thanks

  • 0
    TI__Mastermind 37790 points

    Hi Mouhanned,

    Which version of Windows are you using?

    Thanks,
    JC

  • 0 in reply to JC Zhu
    Prodigy 40 points

    Hi JC,

    "

    Windows Edition: Windows11 Professionnel 64bits

    Version 24H2

    Installed 01/‎04/‎2025

    "

    Thanks

    Mouhanned

  • 0 in reply to Mouhanned Brahim
    TI__Mastermind 37790 points

    Hi Mouhanned,

    Where did you get the installer from? Can you confirm its property?

    Thanks,
    JC

  • 0 in reply to JC Zhu
    Prodigy 40 points

    Hi JC,

    I get it from TI website. When i look at the property of the installer i get the same features as you:

    Regards

    Mouhanned

  • 0 in reply to Mouhanned Brahim
    TI__Mastermind 37790 points

    Hi Mouhanned,

    Which language is that? 

    Thanks,
    JC

  • 0 in reply to JC Zhu
    Prodigy 40 points

    French

    Regards

    Mouhanned

  • 0 in reply to Mouhanned Brahim
    TI__Mastermind 37790 points

    Interesting. The error pop-up is all English on a French version of Windows?

    I don't expect any problem caused by the OS language, especially with French, but give me some time to check.

    Thanks,
    JC

  • 0 in reply to JC Zhu
    TI__Mastermind 37790 points

    BTW, would you please message me these files?

    "C:\Users\USERNAME\AppData\Roaming\Cadence\PSpiceTIInstall\cdsPSpiceNetworkStatus.txt"

    "C:\Users\USERNAME\AppData\Roaming\Cadence\PSpiceTIInstall\cdsPspiceTIlog.txt"

    Thanks,
    JC

  • 0 in reply to JC Zhu
    Prodigy 40 points

    Fullscreen 2742.cdsPSpiceNetworkStatus.txt Download 
    The PSpice for TI installer accesses the internet to download and install various packages. Before starting the installer, ensure the following:
	1.	Internet connection is available
	2.	Security protocol TLS 1.2 is enabled
	3.	Following endpoints or resource locations are accessible from the system:
		a.	https://pcb.cadence.com/startPages
		b.	https://software-dl.ti.com/pspice
		c.	https://cdsplicwc.cadence.com/chws
If proxy credentials are required to access the Internet, provide the same when requested by the installer.


08:58:41 jeudi 15 mai 2025 : *****CONNECTION STATUS CHECK*****
08:58:42 jeudi 15 mai 2025 : Internet Connection : Not Available (Failed)
    Fullscreen 33614.cdsPspiceTIlog.txt Download 
    08:58:41 jeudi 15 mai 2025 : parameter count = 1
08:58:41 jeudi 15 mai 2025 : -wrapper
08:58:42 jeudi 15 mai 2025 : Message: Cannot connect to server because there is no Internet connection. Check Internet connection of the system and run installer again.

  • 0 in reply to Mouhanned Brahim
    TI__Mastermind 37790 points

    Hi Mouhanned,

    What is your network connection? The error message suggests that there isn't one:

    08:58:42 jeudi 15 mai 2025 : Message: Cannot connect to server because there is no Internet connection. Check Internet connection of the system and run installer again.

    -JC

  • 0 in reply to JC Zhu
    Prodigy 40 points

    Hi JC,

    The network is available. I retry the installation with netwaork acces available and i have the same error

    Thanks

    Mouhanned

  • 0 in reply to Mouhanned Brahim
    TI__Mastermind 37790 points

    Hi Mouhanned,

    Would you please start a Windows PowerShell and type the following commands in?

    wget https://cdsplicwc.cadence.com/chws/test/connection.html

    Thanks,
    JC

  • 0 in reply to JC Zhu
    Prodigy 40 points

    HI JC,

    This is the result

    Thanks

    Mouhanned

  • 0 in reply to Mouhanned Brahim
    TI__Mastermind 37790 points

    Hi Mouhanned,

    Is this a company PC or personal? Is it inside a VPN/Firewall?

    Thanks,
    JC

  • 0 in reply to JC Zhu
    Prodigy 40 points

    Hi JC,

    It is a company PC. I asked for the firwall and the three locations required for the installation:

    are deblocked as you can see below

    But i have the same error

    Regards

    Mouhanned

  • 0 in reply to Mouhanned Brahim
    TI__Mastermind 37790 points

    Hi Mouhanned,

    Can we have a call today or tomorrow? We'll send you a conference request. Please suggest a better time if you are not available.

    Thanks,
    JC

  • 0 in reply to JC Zhu
    TI__Mastermind 37790 points

    Hi Mouhanned,

    Do you have a virus blocker or any other kind of security related software on this machine which may delete files on its own?

    Thanks,
    JC