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WEBENCH® Tools/TPS55160-Q1: Working issue with 5V

Part Number: TPS55160-Q1
Other Parts Discussed in Thread: TPS55165-Q1

Tool/software: WEBENCH® Design Tools

I have used TPS55165-Q1 Buck-boost converter, our input voltage range 5V to 24V. The problem is that at the input of 5V we didn't get any output voltage. 

We want a converter that will work from 4.2V to 24V. please, suggest any other option or any possibility of existing chip design to modification.