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TINA-TI download doesn't install for Windows XP

Larry Lutton
Prodigy 50 points
Other Parts Discussed in Thread: TINA-TI

I have not been able to download and install TINA-TI under XP.  I've tried a reboot as indicated in a previous post.  Installation works under Windows 7.  Any suggestions?

  • 0
    TI__Expert 3875 points

    Hi Larry,

    What exactly does not work under Windows XP? Can you download tina-ti_version_7-0_program_installation-use_for_initial_installation-g.exe to your local Windows XP harddrive? When you start the installer, do you get any windows/dialogs?

    Thanks,
    Michael
     

    -- 
    Michael Krasnicki
    Analog eLab
    Texas Instruments
  • 0 in reply to Michael Krasnicki
    Prodigy 50 points

    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

    Hi Mike.

     

    The program downloads and executes.  During extraction, .cab files etc. are copied, then the hour glass appears for several seconds and nothing else happens.

     

    Larry

  • 0 in reply to Larry Lutton
    TI__Expert 3875 points

    Hi Larry,

    The installer consists of two parts. The first part unpacks the installation files. The second part does the actual install. It looks like second part is failing.

    Please try the following:

    1) Please make sure you have "Administrator" privileges on the Windows XP machine. Installation will fail if you don't.
    2) Please make sure you have > 200MB of free disk space on drive C:.
    3) Please delete the contents of "C:\Documents and Settings\<uid>\Local Settings\Temp". Please reboot after you clear this directory.

    If the installation fails again, there will hopefully be a log file in     "C:\Documents and Settings\<uid>\Local Settings\Temp" or one of its sub-directories. Could you please post its contents.

    Thanks,
    Michael

     

    -- 
    Michael Krasnicki
    Analog eLab
    Texas Instruments
  • 0 in reply to Michael Krasnicki
    Prodigy 50 points

    Hi Michael,

    Unfortunately, no log files were created.  The directory "pft103~tmp" is created and two processes are running: "tina-ti_version_7-0_program_installation-use_for_initial_installation-g.exe", and "Setup.exe".

    Any other suggestions?

     

    Larry

  • 0 in reply to Larry Lutton
    TI__Expert 3875 points

    Hi Larry,

    If you look at the "Event Viewer" (Start -> Settings -> Administrative Tools -> Event Viewer), do you see any relevant messages/warnings/errors generated when you start the installer.

    Also, would it be possible to disconnect this Windows XP machine from all networks, reboot (without network connection), and attempt the installation again?

    Regards,
    Michael
     

    -- 
    Michael Krasnicki
    Analog eLab
    Texas Instruments
  • 0 in reply to Michael Krasnicki
    Prodigy 50 points

    Hi Michael,

     

    I've made several attempts at disconnecting from the outside world both today and yesterday.  Sorry, no event messages from either day.

     

    Larry

  • 0 in reply to Larry Lutton
    TI__Expert 3875 points

    Hi Larry,

    Unfortunately, in the absence of any further debug information, I cannot think of any other hints or suggestions.

    Sorry,
    Michael
     

    -- 
    Michael Krasnicki
    Analog eLab
    Texas Instruments
  • 0 in reply to Larry Lutton
    TI__Mastermind 41310 points

    Larry,

    One of our TINA users had the following comment when having similar issues to yours:

    The cleanest way that I have found to make the program install is to start windows in ‘Safe Mode’ which effectively disables everything apart from the core Windows services. That minimises the risk of another program interfering with the install and Tina installs without a problem in safe mode. That fix should work for the vast majority of your people who have this problem.

    This is the only additional suggestion that I could come up with.

    Britt

  • 0 in reply to Britt Brooks - Online Design Tools
    Prodigy 50 points

    Hi Britt,

    "Safe Mode" works!!!

     

    Thanks for your help,

    Larry

  • 0 in reply to Larry Lutton
    Prodigy 130 points

    I am also seeing the same problem on Windows XP.  i.e. it unpacks but then doesn't install.  If the fix is rebooting into safe mode, I will stick with LT Spice....