CC2564C: ISPP data cannot be downloaded？

Hello Xudong,

You will need to request access using this email address: ti-bt-stack-mfi@list.ti.com.

Thank you,
Jacob

ok, thanks

Hello Jacod,

I have sent the email on July 22, but there is no result yet. How do I do it?

Hello Xudong,

I will check on this internally and give you a response when I hear back.

Thank you,

Jacob

Hello, 

  1. The application I filled out on July 26 and filled in our company's MFI account information::

   2. I received this email on July 29.

3. At your prompt, I sent this email on July 31:

4. Other information has not been received yet.

Hello Xudong,

I've reached out to an internal team and should have more information tomorrow. Please follow up with me if you do not hear anything by Thursday.

Thank you,
Jacob

Hi Xudong,

Thank you for the pictures you provided. Did you receive an email saying you were actually approved? This is required to download the software.

Thanks,
Jacob 

Hello Jacob,

   I haven't received the approval, how can I get it?

Hi Xudong,

If you have not received an approval, there could be two reasons, either:

1. You do not have a valid MFi license

2. Your request is still being processed internally

I will try to go through the download process myself to see if I notice any issues.  Can you check to make sure your license is still valid? I believe this can be found at mfi.apple.com. 

Thank you,
Jacob

Hello Jacob,

1. I checked that the MFI certification is valid.

2. I checked the last application information carefully, and I need to send an email to "homekit_customer_requests@list.ti.com", I have already sent it, waiting for his reply.

3. I have a question that I want to confirm with you. When filling in the MFI application information, there is an item I don't know if it is incorrect:

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

 Provide the ACCOUNT NUMBER for the COMPANY requesting access to the software. NOTE: Find this in the Company Info section under the License info links in the MFi Portal at mfi.apple.com:

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

   I filled in company's D-U-N-S Number，Is this wrong?

Hello Xudong,

I can ask about the correct account number to use in the form. Did you see another account number listed in your MFi portal?

Also, I verified that the approval process works for me and I receive a download link.

Thanks,
Jacob

Hello Jacod,

   I only saw the DUNS number, so I filled in the DUNS number, I didn't see the other numbers.

  How many digits is your ACCOUNT NUMBER? My DUNS number is: XXXX. I can compare the digits of the number to see if it is the same.

Hello Xudong,

Since this is a public forum, I think you should edit your post to remove the DUNS number so others cannot see it. I'm still trying to validate the process to make sure your request went through.

Thanks,
Jacob 

Hi Xudong,

Glad to hear it. Was it just a timing issue? Did you change anything in your application?

Thanks,
Jacob