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CC2340R5: Segger J-Link error when connecting: support of dormant mode

Part Number: CC2340R5
Other Parts Discussed in Thread: SEGGER

Why do some Segger J-Link interfaces, particularly older ones, fail to connect to the CC2340R5 and indicate an error described as "no support for dormant mode handling". Is there any documentation I can use to learn more about this mode? Do we offer any workarounds?

Thank you!