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CC2651R3: Smartrf Studio Download

Larry Davis
Prodigy 20 points

Part Number: CC2651R3

I am not able to download the studio.

It tells me to contact support.

  • 0
    TI__Mastermind 36540 points

    Hi,

    This is open for all. You just need to accept the terms and agreements for the download.

    Please download: SMARTRF-STUDIO-7: www.ti.com/.../SMARTRFTM-STUDIO

  • 0
    Prodigy 20 points

    It is telling me ACCESS DENIED.  It never asks about terms

  • 0 in reply to Larry Davis
    TI__Mastermind 36540 points

    You need to login with your "myTI account" as the first step.

    This is necessary due to export approval which normally takes less than 1 minute to fill out the terms and agreements for the download.

  • 0 in reply to RGW
    Prodigy 20 points

    Still no access.  I checked myTI and it tells me I have completed 100% of tasks.    I have found terms and condition tab documents but no place to sign or indicate acceptance.  When select the download it still reports ACCESS DENIED

  • 0 in reply to Larry Davis
    Prodigy 20 points

    By the way I have had similar problems with other companies.  I was told I was on government list.  Eventually they had to verify who I am by other means.

  • 0
    Prodigy 190 points


    Please help troubleshoot SMARTRF-STUDIO-8

  • 0 in reply to Anthony
    TI__Mastermind 36540 points

    Are you sure this is not any download protection on your side from your IT department ?

    We have no other feedback that this cannot be downloaded.

    By the way, you will need SmartRF studio 7 for CC2651R3 but I presume you will get the same error message here as well.

  • 0 in reply to RGW
    Prodigy 20 points

    I am using my personal computer, so no local blocking.  I have tried a new account with an other email address and it was also blocked.

    The url of the blocking message is https://www.ti.com/drr/registration/R-MA3KM334U3.  Does this help?

    What checks are used to verify my request.  We have had problems with our office not being on google maps because it is too new. We have had rejections from this issue.

    I have a name sake on the export list which has also caused problems.  MicroChip blocked me until I sent a copy of my drivers license to them.

    I was able to download the SDK.  I did that first.  Should I remove it and download the studio first?

    Is there an alternate way to get the studio download?

    Can I use my personal email address to create an account at my home address?

  • 0 in reply to Larry Davis
    TI__Mastermind 36540 points

    Should not be a problem if you use your personal email address to create an account at your home address; then download SmartRF studio.

  • 0 in reply to RGW
    TI__Mastermind 36540 points

    If the issue persists after verifying your account details and trying from your personal email then you will need to contact TI's myTI account support directly, as download access blocks related to export compliance can only be resolved by TI's order/account team — this is not something the E2E technical forums can address.:

    SmartRF Studio Download Issue

    The SmartRF Studio 7 download page is available on TI.com under the tool listing SMARTRFTm-STUDIO. If the page is prompting you to "contact support" instead of allowing the download, this is typically caused by one of the following:

    1. myTI Account Required — You must be logged into a valid myTI account. If you don't have one, create one at my.ti.com and then retry the download.

    2. Export Control Restrictions — SmartRF Studio may be subject to export compliance screening. Ensure your myTI profile has complete and accurate information (name, company, country, end-use). Incomplete profiles can trigger a block that displays a "contact support" message.

    3. Browser/Region Issues — Try clearing your browser cache, using a different browser, or disabling any VPN that might route your traffic through a restricted region.