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Smart RF Packet sniffer with cc2540 usb dongle: driver problem

Other Parts Discussed in Thread: CC2540, CC-DEBUGGER

Hello..

I have installed Smart RF Packet Sniffer version 2.16.3 and I have connected the cc2540 usb dongle and tried to see the Adv packets from Packet sniffer.

Once I loaded the Usb dongle with the packet sniffer hex file and when i clicked the start button for sniffing operation, it displays an error message stating

" FAILED TO SET DEBUGGER PROFILE"

 "NOT ABLE TO START THE SNIFFER.

TRY TO UPGRADE USB FIRMWARE"

and after this error message, when I click the start button again, it displays an error message

" CONNECT TO EB DEVICE FAILED: CC DEBUGGER"

What is this problem?? Can anyone help?

My Smart RF Flash programmer displays the following

EB firmware ID: 05CC,             EB Firmware rev:  0034