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Cannot find "TI_CC2540 usb cdc serial port" in Device manager

Other Parts Discussed in Thread: CC2540, CC2650, CC2640

tutorial: How to Create a Custom Bluetooth Smart Embedded Application with the CC2650DK

 

I follow the instruction of the tutorial above and download app & stack in cc2650 EB. But I cannot find the  "TI_CC2540 usb cdc serial port" in my Device manager. 

I first download CC2640_SmartRF_HostTestRelease_All.hex and the download app & stack. If I download app & stack first, "CC2640_SmartRF_HostTestRelease_All.hex" will failed to be download. 

If there is anything wrong with the usb driver? I found somebody solve this issue by install driver, but there is no that kind direction in my computer.

How to solve this problem?

Thanks in advance!