Try to contact TI customer service from www.ti.com/.../call-ti-support

I would recommend you to also contact FexEx since this looks like a damage that has happened in transport.

" I had raised this issue to the TI customer support they suggested me to post the issue here.": I'm a bit surprised by this since this forum only handles technical questions and not returns/ refund. You can refer to this post when you get back to them.

The board should obviously not have looked like that reaching you. But based on the pictures it looks like you should be able to use the board after you have straightened the pins. I'm not able to see the crack you suspect from the pictures.

""" I had raised this issue to the TI customer support they suggested me to post the issue here.": I'm a bit surprised by this since this forum only handles technical questions and not returns/ refund. You can refer to this post when you get back to them.""

Yes , likewise I was surprised to, here is the communication snap, Yes mostly its bent berg pins, but there is a small crack near the foot of these pins difficult to capture in a mobile camera, I am just worried of I start using it and if the board goes bad, I would be even eligible for warranty clais. I have raised a concern to FedEx to. lets see

It looks like the communication snap is missing. I understand your position. Please retry TI support with link to this post and if you still have issues, post a new post on this thread and I'll try to find out who to contact..

Hello Greetings,

Please find the snapshot attached, hope this is what she meant by saying post it on e2e.ti.com . Please advise, Thanks , Have a good day.

Hi Ranjith,

Thanks for reaching out on E2E as requested by customer support. Based on your photos it is clear that you have received a damaged product, and you need to request a replacement from the TI Store. Please contact TI Support again, and refer to this thread.

I appologize for the inconvenience!

Regards,
Fredrik 

Thanks for the support, I will do as you explained.

I am following up with the customer "support"  from almost a month now, I have slipped deadlines because of this now. When I paid for the product I expected a product in mint condition when that doesn't happen I believe its your complete responsibilities to fix this ASAP, not linger me in the long chain of questions/answers saying its a process, I think I have given you enough proofs.

I am still doing your Q&A, do not understand when will I test out the board and develop a product out of it.