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CCS/CC2640R2F: Need to understand how the sniffer "CC2540 USB evaluation kit" works

Part Number: CC2640R2F
Other Parts Discussed in Thread: CC2540,

Tool/software: Code Composer Studio

Hi,

I have a CC2540 USB Evaluation Kit ---->  with which I want to capture the packets when my mobile application and the BLE(CC2640R2F Development Kit) device are communicating.

Issues:

1. I am able to see the data coming from the mobile application sometimes on the sniffer display window and sometimes not(even if the data is sent always from the app side).

2. When I am able to see the data from the app to BLE side --> in that case data from BLE to the app is not shown(even if the data is sent always from the BLE side to app).

This is the visibility issue I am facing while testing my code.

Please help in rectifying this problem. 

Regards,

Saurav