LAUNCHXL-CC26X2R1: troubles launching RTLS Agent

Hello,

I have assigned an expert to help you with your query.

Regards,

Jan

more- version Chrome -89.0.4389.90

Hi,

The README you are accessing has good setup instructions, but for the procedure itself I would instead follow the SimpleLink Academy at:

https://dev.ti.com/tirex/explore/node?a=krol.2c__2.20.00.49&node=AHYhhuDNTaRXzkOlahOlvA__pTTHBmu__LATEST

That said, I ran into the same issue as you when my system had an environment variable for the NO_PROXY parameter - can you check if you have something similar? From the command prompt, issue the "set" command and see if you have this variable set.

Microsoft Windows [Version 10.0.18363.1440]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\ti\simplelink_cc13x2_26x2_sdk_4_40_04_04\tools\ble5stack\rtls_agent\rtls_ui>set
ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\user\AppData\Roaming
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPOSE_CONVERT_WINDOWS_PATHS=1
COMPUTERNAME=computer
ComSpec=C:\windows\system32\cmd.exe
DriverData=C:\Windows\System32\Drivers\DriverData
FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer
FPS_BROWSER_USER_PROFILE_STRING=Default
HOMEDRIVE=C:
HOMEPATH=\Users\user
HTTPS_PROXY=http://webproxy.ext.ti.com:80
HTTP_PROXY=http://webproxy.ext.ti.com:80
LOCALAPPDATA=C:\Users\user\AppData\Local
LOGONSERVER=\\logon
MOZ_LEGACY_PROFILES=1
MOZ_PLUGIN_PATH=C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\
NO_PROXY="*.ti.com, .ti.com, 127.0.0.1, 0.0.0.0, localhost"
NUMBER_OF_PROCESSORS=8

Also, are you able to identify the two/three boards properly and select the passive and master boards? Details are shown in the SimpleLink Academy module above.

With that I was able to properly setup both a connectionless and a regular AoA session. Unfortunately I don't have the antenna boosterpack to thoroughly test this.

Hope this helps,

Rafael

Hi,Rafael. Thanks for the answer.

No.There is no such variable in the system.

If added the variable NO_PROXY = "*. Ti.com, .ti.com, 127.0.0.1, 0.0.0.0, localhost" - a warning appears when rtls_ui starts:
“The system has encountered an environment variable 'NO_PROXY' that may cause a problem with the WebSockets connection. To avoid the problem, remove 'NO_PROXY' from the environment variable. " style = ""> The system has encountered the 'NO_PROXY' environment variable that may cause problems connecting to WebSockets. To avoid this problem, remove NO_PROXY from the environment variable. "

In both cases, the attempt to start the external interface ends with the message "INTERNAL SERVER ERROR":

I am using the system without Passive unit

"C: \ ti \ simplelink_cc13x2_26x2_sdk_4_40_00_44 \ tools \ ble5stack \ rtls_agent \ rtls_ui" is the strongly literal path to RtlsAgent

"... is that all there is in the .log file? It seems quite small .." - that's just the point!

As I intuitively understand:

- Win7 SP1 system.

- Python 3.7.5 version is recorded in RTLS UI Manifest Table - installation ignored the absence of Win7 service pack, and Python 3.7.9 version required KB2533623 update - "Detected Windows 7 SP1 without KB2533623
KB2533623 update is required to continue. "- But the update is no longer available.

Means: DOTNet is not installed. This means the WebSocket package is not available. Because of this, error 500 occurs during initialization.

Now I'm trying to run on virtual Win10

Hi,

I was able to reproduce this issue in my personal laptop with Windows 8.1 (Brazilian Portuguese), therefore this is probably an error caused by the localization of the Operating System. 

I will report this to the development team and check for some possible workarounds or a scheduled fix.

At this moment there is no known workaround other than change the localization of the OS.

I apologize for the inconvenience,

Rafael

Thanks, now it worked