CC2540EMK-USB: Unable to install USB driver for TI CC2540 USB dongle sniffer under Windows 10 64-bit

Hi,

I am using windows 10 64 bit system, and I have no problem using CC2540 usb dongle with packet sniffer.

Can you download BLE stack 1.4.2 and see if the usb driver is installed successfully.
BLE stack 1.4.2 can be download here :
http://www.ti.com/ble-stack

No joy with Btool, which doesn't seem to have a driver included, but I tried it anyway.

Here's Windows' device driver install error log. The exact error is near the bottom (Error 0xe0000228: There are no compatible drivers for this device.):

[Device Install (DiInstallDriver) - C:\Program Files (x86)\Texas Instruments\SmartRF Tools\Drivers\cebal\win_32bit_x86\cebal2.inf]
>>> Section start 2017/01/02 10:32:12.545
cmd: "C:\WINDOWS\System32\InfDefaultInstall.exe" "C:\Program Files (x86)\Texas Instruments\SmartRF Tools\Drivers\cebal\win_32bit_x86\cebal2.inf"
ndv: Flags: 0x00000000
ndv: INF path: C:\Program Files (x86)\Texas Instruments\SmartRF Tools\Drivers\cebal\win_32bit_x86\cebal2.inf
inf: {SetupCopyOEMInf: C:\Program Files (x86)\Texas Instruments\SmartRF Tools\Drivers\cebal\win_32bit_x86\cebal2.inf} 10:32:12.563
inf: Copy style: 0x00000000
! inf: Driver package is already in driver store
sto: {Setup Import Driver Package: C:\Program Files (x86)\Texas Instruments\SmartRF Tools\Drivers\cebal\win_32bit_x86\cebal2.inf} 10:32:12.579
sto: Driver package already imported as 'oem56.inf'.
sto: {Setup Import Driver Package - exit (0x00000000)} 10:32:12.584
inf: Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\cebal2.inf_amd64_c808c532a09ae409\cebal2.inf
inf: Published Inf Path: C:\WINDOWS\INF\oem56.inf
inf: {SetupCopyOEMInf exit (0x00000000)} 10:32:12.600
ndv: {Update Device Driver - USB\VID_0451&PID_16B3\5&16B1AE89&0&1}
ndv: Search options: 0x00000081
ndv: Searching single INF 'C:\Program Files (x86)\Texas Instruments\SmartRF Tools\Drivers\cebal\win_32bit_x86\cebal2.inf'
dvi: {Build Driver List} 10:32:12.631
dvi: Searching for hardware ID(s):
dvi: usb\vid_0451&pid_16b3&rev_2110
dvi: usb\vid_0451&pid_16b3
dvi: Searching for compatible ID(s):
dvi: usb\class_ff&subclass_ff&prot_ff
dvi: usb\class_ff&subclass_ff
dvi: usb\class_ff
dvi: {Build Driver List - exit(0x00000000)} 10:32:12.679
! ndv: No matching drivers found in single INF
ndv: Searching currently installed INF
dvi: {Build Driver List} 10:32:12.679
dvi: Searching for hardware ID(s):
dvi: usb\vid_0451&pid_16b3&rev_2110
dvi: usb\vid_0451&pid_16b3
dvi: Searching for compatible ID(s):
dvi: usb\class_ff&subclass_ff&prot_ff
dvi: usb\class_ff&subclass_ff
dvi: usb\class_ff
dvi: {Build Driver List - exit(0x00000000)} 10:32:12.726
dvi: {DIF_SELECTBESTCOMPATDRV} 10:32:12.726
dvi: Default installer: Enter 10:32:12.726
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this device.
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0xe0000228)} 10:32:12.763
! ndv: Unable to select best compatible driver. Error = 0xe0000228
ndv: No drivers found for device.
ndv: {Update Device Driver - exit(00000103)}
<<< Section end 2017/01/02 10:32:12.779
<<< [Exit status: FAILURE(0x00000103)]

Hi David - are you running Windows 10 32-bit or 64-bit ?

I agree the packet sniffer is very useful, but it would be even more useful if I could run it on my portable Surface Pro 3 rather than a VM on my desktop.

- Neal

64 bit Neal - the system shows the cc2540 serial driver on COM9 but has the above error.  As I said it works fine as a packet sniffer.

Hmmph. OK, so there's something goofy with Windows on that PC. A real bummer because I can run other dongles and sniffers on it.

Maybe try to download sniffer FW to previous CC2540EMK to see if it will work.