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RTOS/CC1310: CC1310 softreset fail, the chip running out without control

Part Number: CC1310


Tool/software: TI-RTOS

when i call the softrest API function SysCtrlSystemReset() ,the chip has small probabity run out. It thoroughly dies, only hardreset or re-power can work again. The probability of the failure is nearly 1/1000 after a large number of soft reset test. Beside, the softreset by watch dog is the same. Is it another way or API to proceed softrest?

I don't know the reason ,is it a hardware problem?