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CC3100: CC31XX Radio Tool, COM Ports not correct in the Device Manager

Part Number: CC3100
Other Parts Discussed in Thread: CC31XXEMUBOOST

HI

I have a CC3100BOOST plugged onto a CC31XXEMUBOOST board and I have it working on 1 laptop but not on another.

This situation is also happening at our subcontractor on more than one PC.

Both my laptops are running Windows 10 X64 Pro.

I can confirm that the issue is not the USB cableCC3100BOOST or CC31XXEMUBOOST boards or jumper settings.

On the laptop where it is working the 4 COM ports are correctly registered when I look in the Device Manager and it works just fine.

On the other laptop the 4 COM ports are shown under Other Devices in Device Manager and when I run the same version of Radio Tool (V1.2) I get a Unable to load DLL 'CC3100Lib.dll' message.

Many thanks

BJ