CC3220MODA: Purchase from TI Store

Keisuke Onuki

Part Number: CC3220MODA

Hi Team,

I'd like to buy "CC3220MODASM2MONR" on TI Store, but cannot. Following message was displayed on the page.

Could you tell me the reason and support on this matter ?

＞Product(s) CC3220MODASM2MONR cannot be shipped to nor purchased by region Japan (日本語) due to product restrictions. Please remove this product from your cart.

Best regards,

Keisuke

over 4 years ago

0 Benjamin Moore over 4 years ago

TI__Mastermind 30790 points

Hi Keisuke,

There was an issue with the restrictions for the device in the system. They have been corrected and it should work now.

Thanks,

Ben M

0 Keisuke Onuki over 4 years ago in reply to Benjamin Moore

Prodigy 100 points

Hi Ben,

Thank you for your reply.

I'd tried it again, but the following error message appears. Could you confirm it again?

Best regards,

keisuke

0 Benjamin Moore over 4 years ago in reply to Keisuke Onuki

TI__Mastermind 30790 points

Hi Keisuke,

I'm sorry you are still running into this issue. I'll circle back with the team to see why it is not resolved.

Best Regards,

Ben M

0 Keisuke Onuki over 4 years ago in reply to Benjamin Moore

Prodigy 100 points

Hi Ben,

Thank you for your reply.

Hope to hear form you soon.

Best regards,

Keisuke

0 Benjamin Moore over 4 years ago in reply to Keisuke Onuki

TI__Mastermind 30790 points

Hi Keisuke,

I'm still checking internally. I'll plan to send you an update tomorrow at the latest.

Best Regards,

Ben M

0 Benjamin Moore over 4 years ago in reply to Benjamin Moore

TI__Mastermind 30790 points

Hi Keisuke,

We are making progress, but we are still investigating the issue.

I will update you again by the end of the week.

Best Regards,

Ben M

0 Keisuke Onuki over 4 years ago in reply to Benjamin Moore

Prodigy 100 points

Hi Ben,

Do you have any update on this ?

Best regards,

Keisuke

0 Benjamin Moore over 4 years ago in reply to Keisuke Onuki

TI__Mastermind 30790 points

Hi Keisuke,

We are working hard with other teams to make sure the TI store is setup correctly to allow you to order the devices. I believe the issue is almost resolved. I just need to check with the experts that are working behind the scenes to confirm.

I will update you again soon.

Best,
Ben M

0 Keisuke Onuki over 4 years ago in reply to Benjamin Moore

Prodigy 100 points

Hi Ben,

Well noted. I looking forward to hearing from you soon.

Thank you for your continuous support.

Best regards,

Keisuke

0 Benjamin Moore over 4 years ago in reply to Keisuke Onuki

TI__Mastermind 30790 points

Hi Keisuke,

I believe the issue should be resolved now. Can you try to place the order again?

Thanks,
Ben M

0 Keisuke Onuki over 4 years ago in reply to Benjamin Moore

Prodigy 100 points

Hi Ben

I still cannot order this device on TI Store. Could you check again ?

Best regards,

Keisuke

0 Benjamin Moore over 4 years ago in reply to Keisuke Onuki

TI__Mastermind 30790 points

Hi Keisuke,

I'm looking into the issue again as I mentioned offline. I will follow-up here with an update in a couple days.

Best Regards,

Ben M

0 Benjamin Moore over 4 years ago in reply to Benjamin Moore

TI__Mastermind 30790 points

Just posting to confirm this was resolved.

Best Regards,

Ben M

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CC3220MODA: Purchase from TI Store