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SmartRF Studio 7 fails to launch

William Crawford
Prodigy 10 points
Other Parts Discussed in Thread: UNIFLASH

Hello,

I have installed SmartRF Studio7 and used it before.  I got a new computer and for some reason the program will not launch.  I am, however, able to install and successfully use other TI programs like UniFlash to install firmware files.  

I tried downloading a couple different versions (2.29 and 2.30) as well as restarting my computer and downloading the latest Java.

Are there any common troubleshooting issues?  The splash screen shows up and then disappears without given me an error message.

Thanks,

Will

  • 0
    TI__Mastermind 35070 points

    Hi,

    I have uinstalled and re-installed SmartRF Studio 7 version 2.30.00, and it is working as expected.
    (I am using Windows 10).

    Can you try running the installation executable as admin?

    Are you using Windows 10 or 11 (or other)?

    Thanks,
    Toby

  • 0
    TI__Mastermind 35070 points

    Another suggestion by our Tools team is to try installing this tool in a different location than the default.

    The default location is in "C:\Program Files", consider uninstalling then installing in "C:\Texas Instruments", for example.

    This is because the access rights are different in the "Program Files".

    Is this computer issued by your organization? If yes, your IT team may be able to help you address this issue.

  • 0
    Prodigy 10 points

    Hi Toby,

    Thanks for your help.  I tried installing in a different location (created "C:\Texas Instruments" folder and installed under there).  I've been working with my companies IT and am a local admin.  When I go to Event Viewer it looks like "C:\windows\system32\wbem\fastprox.dll" is blocking the app from opening.  I assume this app uses that DLL for something.  Does this error message provide any insight to you?

    Thanks again for your help,

    Will

    Faulting application name: startup_window.exe, version: 2.30.0.0, time stamp: 0x657c2dca
    Faulting module name: fastprox.dll, version: 10.0.19041.3636, time stamp: 0x2ed0ebf7
    Exception code: 0xc0000005
    Fault offset: 0x0006c365
    Faulting process id: 0x4700
    Faulting application start time: 0x01da5529a09bb692
    Faulting application path: C:\Texas Instruments\SmartRF Studio 7\bin\startup_window.exe
    Faulting module path: C:\windows\system32\wbem\fastprox.dll
    Report Id: d0165791-2c16-4554-af08-3005dfe83178
    Faulting package full name:

  • 0 in reply to William Crawford
    TI__Mastermind 35070 points

    Thanks for the update.

    From a brief search, it looks like fastprox.dll has been known to interfere with other PC program(s):

    1. https://steamcommunity.com/app/730/discussions/0/1319961868335266204/?ctp=2
    2. https://steamcommunity.com/app/550/discussions/0/3728450017272620038/ 

    There are some suggestions there that may help, and in the meantime I've reached out to Tools team for further insight.