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FLASH-PROGRAMMER: CC2650 Firmware writing fail with Flash Programmer2

Part Number: FLASH-PROGRAMMER
Other Parts Discussed in Thread: UNIFLASH

Hello experts,

My customer have trouble of firmware writing for CC2650128RGZT with Flash Programmer2.
They use #7:DIO_2 and #8:DIO_3 for writing via UART.
(Note : they connect with PC, so they do USB serial conversion externally)

On Flash Programmer2, they can't see COM and fail the connection.
But through JTAG pin directly, they can write on the board correctly.

Do you have any idea of this phenomenon?
If there is some required setting, could you tell me?

Thanks and best regards,
Ryo Akashi