CDCEL9XXPROGEVM: Windows driver issue

Other Parts Discussed in Thread: CODELOADER, USB2ANY

My customer is getting trouble to write EEPROM write thru CDCEL9XXPROGEVM.
One finding by customer side looks window's PC device/Driver related issue.  please see attached error message.
On the other hand, My EVM + Note PC setting works well. I do not aware what is difference between my PC setting and customer's PC setting.
Probably I am concerning window's driver setting.   Would you please advice how to fix or some proposed solution from your end ?
If needed, I can arrange WEBEX with my customer.