AMC7834EVM: IDE

Ethan Morris

Part Number: AMC7834EVM
Other Parts Discussed in Thread: AMC7836EVM,

Tool/software:

I am experiencing the exact same issue as described below but in Windows 11 Pro:
https://e2e.ti.com/support/data-converters-group/data-converters/f/data-converters-forum/838988/amc7834evm-evm-issue-with-windows10

Please provide any help at all. I cannot purchase future products if the IDE continues to fail.

Kind Regards

9 months ago

0 Lucas Burnette 9 months ago

TI__Expert 4590 points

Hi,

Has this issue only happened on one or multiple computers?

Thanks,
Lucas

0 Ethan Morris 9 months ago in reply to Lucas Burnette

Prodigy 10 points

Hi Lucas,

The issue has occurred on multiple computers in the exact same manner. I have not seen it work on a single Windows 11 PC we have tested on.

Regards,

Ethan

0 Lucas Burnette 8 months ago in reply to Ethan Morris

TI__Expert 4590 points

Hi Ethan,

My computer is running Windows 11 Pro, and I was able to download the GUI, restart my PC, and then launch the GUI successfully (in simulation mode).

Have you restarted your PC after the installation? Are you able to disconnect the EVM and launch the GUI in simulation mode?

Thanks,
Lucas

0 Ethan Morris 8 months ago in reply to Lucas Burnette

Prodigy 10 points

Hi Lucas,

I have tried again to start the application after restarting my PC to no avail. It still gets stuck attempting to open Main.vi even though I did not attempt to open that file. I am just trying to open the application in order to create a new project but cannot get past the black and red box in the middle of the image below.

Regards,

Ethan

0 Lucas Burnette 8 months ago in reply to Ethan Morris

TI__Expert 4590 points

Hi Ethan,

Since this is happening on multiple PCs, I would suspect either a firewall or another program is preventing the GUI from loading.

Are you able to disable your firewall and try the GUI again?

If that doesn't work, can you use CMD to check what ports are being used when the GUI isn't running.
You can open CMD as an admin and then run netstat -a -b and look for if Port 6640 is being used.

Thanks,
Lucas

0 Ethan Morris 8 months ago in reply to Lucas Burnette

Prodigy 10 points

Hi Lucas,

My firewall is disabled and still no change. After reviewing my netstat command list there is no sign of a port 6640 in use when the GUI is closed.

Thanks,

Ethan

0 Paul_Frost 8 months ago in reply to Ethan Morris

TI__Guru 53623 points

Hi Ethan,

Can you try an addition software tool to see if they at least open? For example, please install the GUI for the AMC7836EVM. Does that open on your team?

0 Ethan Morris 8 months ago in reply to Paul_Frost

Prodigy 10 points

Hi Paul,

The AMC7836EVM GUI software opens perfectly. Is there any difference between the start up processes in the two softwares? The AMC7834EVM GUI is still not functioning nor opening.

Regards,

Ethan