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DAC38J82EVM: DAC3XJ8XEVM Installation issue with windows 10 Enterprise Version

Jagadeesh Viswanathan46
Prodigy 100 points
Part Number: DAC38J82EVM
Other Parts Discussed in Thread: DAC38J84

DAC3XJ8XEVM software Installation is fine.

But while opening application lot of LabVIEW front panel module missing error pops up.

USB connection failed.

 Installed: DAC38J84 GUI Ver 2.1

  • 0
    TI__Mastermind 44560 points
    Hi Jagadeesh
    What version of MS Windows are you using?
    Can you capture screen shots of the error messages you are seeing?
    You can attach the screen shot files to your response by clicking on the "Insert Code, Attach Files and more..." link below the right side of the response window. That will provide additional formatting and other options to the response window.
    I hope this is helpful.
    Best regards,
    Jim B
  • 0 in reply to Jim Brinkhurst1
    Prodigy 100 points

    Hi,

    MS Windows 10 Enterprise LTSC (2018).

    Please find a copy error message screen shots attached with this reply.

    Thanks

    Jagadeesh

  • 0 in reply to Jagadeesh Viswanathan46
    TI__Guru* 91947 points

    Jagadeesh,

    Yes there is a chance that the GUI is not supported on Windows 10, because the GUI uses LabVIEW 2010 Run-Time engine which is not compatible on Windows 10. (i.e., NI doesn’t guarantee the functionality of LabVIEW 2010 Runtime engine in a Windows 10 PC)

     

    But when we tried to install the GUI in a Windows 10 PC, we were able to run the GUI without any issues. So it seems to be a PC specific issue. There is a possibility that the software is not installed properly.

     

    Can you try the following:

    1.       Uninstall LabVIEW 2010 Run Time Engine and the DAC3XJ8XEVM GUI.

    2.       Install LabVIEW 2010 Run Time Engine from the following link: http://www.ni.com/download/labview-run-time-engine-2010-sp1/2292/en/

    3.       Install and run the DAC3XJ8XEVM GUI.

     

    Regards,

    Jim