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Original question:

AFE5818: HMC-DAQ-GUI ERROR 1003

ADS52J90: HMC-DAQ GUI error 1003

Henry Wadsworth1
Prodigy 165 points
Part Number: ADS52J90

Hi,

I get the following error when trying to run the HMC-DAQ GUI software:

I have seen other forum posts about this so obviously a common problem, but I have tried all the suggestions that I have seen, and still can't get anywhere.

I am running Windows 10

I have tried running the HMC-DAQ program in administrator mode

The program is installed in the default directory: C:\Program Files (x86)\Texas Instruments\HMC-DAQ GUI

There do not appear to be any files missing in the folder, see screenshot:

The .NET Framework 3.5 appears to be installed:

When installing, the following things did not install:

NI Variable Engine (higher version already installed)
DataSocket (higher version already installed)
USI (higher version already installed)

Possibly because I also have TI's High Speed Data Converter Pro installed - could this cause a conflict (presumably not since both pieces of software need to be used to evaluate your hardware!)

What else do I need to do to make this software work?

Thanks

Henry

  • 0
    Prodigy 165 points

    Not sure if those images came through.

    Error message:

    Install folder:

    .NET install:

  • 0 in reply to Henry Wadsworth1
    TI__Genius 12025 points

    Hi,

    Thanks for using ADS52j90. 

    We will reply your question very soon.

    Thank you!

    Best regards,

    Chen

  • 0 in reply to Chen Kung
    TI__Genius 12025 points

    Hi,

    Before you  run the HMC-DAQ GUI software,

    have you installed HMC-DAQ GUI successfully?

    If the installation is working fine on your PC,

    then you need to:

    1) First, run High Speed Data Converter Pro GUI  (HSDC Pro GUI) successfully.

    Make sure this one is working first.

    2) After that, then you can run HMC-DAQ GUI.

    (sometimes HSDC Pro GUI will automatically runs HMC-DAQ GUI by itself.)

    Do you follow these sequences?

    Could you please let us know?

    Thank you!

    Best regards,

    Chen

     

  • 0 in reply to Chen Kung
    Prodigy 165 points

    Hi Chen,

    As I said in the first message, the installation completed successfully, apart from the labbview runtime engine which said it had a higher version already installed as shown in the picture:

    I have tried running HSDC Pro first (which has always worked fine) and then HMC-DAQ, but it still gives the same error.

    Thanks

    Henry

  • 0 in reply to Henry Wadsworth1
    TI__Genius 12025 points

    Hi,

    If you can and if possible, could you please:

    1. Uninstall your HSDC Pro GUI first from your PC (if it can be allowed).

    2. Uninstall your HMC-DAQ GUI from your PC.

    3. Please reinstall HMC-DAQ v2.8 GUI

    (if you need, you can download it from TI website)

    (http://www.ti.com/tool/ADS52J90EVM)

    4.Please download and then install HSDC Pro v5.00

    (Please download this version from TI Website as below first)

     High Speed Data Converter Pro GUI Installer, v5.00 (Rev. U)

    5. after both downloads and installations are done,

    please run HSDC Pro first and then run HMC-DAQ GUI after that.

    Hope everything can work for you.

    Thank you!

    Best regards,

    Chen

  • 0 in reply to Chen Kung
    Prodigy 165 points

    Hi Chen,

    I've followed the steps suggested above, unfortunately I still get the same message during installation:

    And the same error when running HMC-DAQ GUI:

  • 0 in reply to Henry Wadsworth1
    TI__Genius 12025 points

    Hi,

    Looks like your installation (for HMC-DAQ software) is not successful,

    and your HSDC Pro software installation is fine.

    right?

    Could you please let us know?

    If true, then when you are running HMC-DAQ GUI and got error message

    then it is very possible to see other error message.

    Thank you!

    Best regards,

    Chen

  • 0 in reply to Chen Kung
    TI__Genius 12025 points

    Hi,

    Also before you are doing these requested,

    could you please turn-off your PC and then turn it back on after that?

    and also when you have done all the installations,

    could you also please turn-off your PC and then turn it back on after that?

    Thank you!

    Best regards,

    Chen

  • 0 in reply to Chen Kung
    TI__Genius 12025 points

    Hi,

    Here are the solutions for your issue.

    Please take a look at below:

    also Please use the following steps one by one very carefully.

    Thank you!

    ==============

    We were unable to reproduce the error in our setup, We believe the following steps might resolve the issue,

     

    1)      Uninstall both HSDC Pro and HMC-DAQ GUI

    2)      Uninstall both LabVIEW Run-Time Engine 2010 and LabVIEW Run-Time Engine 2014

    For uninstalling the LabVIEW Runtime Engines go to Control Panel >> Uninstall a program >>  National Instruments Software >> Uninstall/Change, then select the above mentioned Runtime Engines and Click on Remove.

    3)      Install HMC-DAQ GUI with its LabVIEW Run-Time Engine 2010

    4)      Install HSDC Pro with its LabVIEW Run-Time Engine 2014

     

    Kindly let us know if above stated steps failed to address the issue.

    ===============

    Best regards,

    Chen